OluKaiReviews of olukai.com

BUYER BEWARE! Offers free returns but hides the minimum 8% restocking fee in the small print, which costs about double price of paying for your own return. Dishonest practice.

TOTAL SCAM. Looks legitimate but totally fraudulent. Would give it 0 stars if possible. Even shows shipping information that never materializes.

This company has the worst customer service from any company I have ever dealt with. The company sent the two pairs of shoes I ordered through the wrong carrier, after I explicitly requested a specific shipping company and the representative confirmed the shipping request would be honored. I purchased two pairs of shoes and only one pair was delivered, which is why I requested a specific shipping company. After speaking with a representative and a manager, they advised that there was nothing they could do and I would need to reach out to the shipping company, it was out of their hands. I’ve attempted to contact Olukai numerous times since but they do not answer the phone or emails.

I purchased Oluki sandals a week ago and have yet to receive them. There is no one to reach out to in customer service. Everything is automated and says we will call you back. That was eight hours ago. I would cancel the order but there’s no one to reach out to again. My next step is just to call my bank and file a complaint against this company. They have great commercials telling you how good their product is, but the customer service ranks down there with the lowest of companies.

It’s been months and product has not arrived. They say it’s been delivered but it never did, I have door cameras. Repeatedly ask for assistance but only get computer generated email responses. Definitely feel like I have been scammed by this company

Tired of getting olikao emails, marketing CRAP!!! You keep sending me things, I just bought a pair of sandals, that’s it. And you make it difficult to unsubscribe. How un-aloha, un-Hawaii is that. Yea I folks are assholes, and stupid also. Go AWAY!!! If you don’t stop, I’ll just keep teller ng people what stupid asses you are.

Not good. They charge a great deal of money for slippers that turned out to be too small and too narrow. I normally take a size 6 EU 37. But they don't go by that system of sizing. I specifically contacted them in Hope's of avoiding this very problem. Now I learned that they have a restocking fee. I have problem feet and need wide toe box room, which the Nohea doesn't provide. I afford to take a chance at $141.54 and size up to a size 8 when it may or may not fit length wise but still be too narrow. So I'm stuck because Giesswein doesn't make the Andau anymore and Birkenstocks only make open back slippers that are only for narrow widths. So I decided to cut my losses instead of compounding them. Olukai doesn't know what it's doing. Business, don't you just love it? Correction I can't afford to take another chance at $141.54.

Very disappointed. I ordered shoes for my husband and they said they would be here before Christmas. 8 days after my order they still had not shipped. I contacted the company and they told me me it had be lost in transit and they would expedite and pair but they were out of his size and I tried to call but their phone says phone service is unavailable so I'm am unable to order a new pair and now I just want a refund but I can't get ahold of anyone.