OluKaiReviews of olukai.com

I ordered 9 items (£1000) on 5 January 2025. The order #UK14352 has still not been delivered. There is no way to resolve non delivery as the website chat bot and the AI monitored email address end in a loop saying a human will contact you which they never do. I have made at least 10 attempts on each contact method. I even phoned the US head office number with no resolution.

Ordered a pair of slippers and its been 5 days since they were suppose to arrive. No live agents. Bots tell me they will contact me if necessary. Terrible. ill never order from them again.

I purchased a pair of Moloā Slippers as a gift for my husband for Christmas. Unfortunately, the slippers arrived very damaged. There were large scuff marks on the top and deep scratches along the side. I reached out initially to exchange them, but have been unable to reach anyone. I've sent multiple emails with photographs, tried calling four times but can't get through and I even went through the virtual assistant online, who assured me that I would receive a complete refund and follow up email. I still have not heard anything. I'm deeply frustrated and upset that I can't get my money back. The customer service is appalling. These shoes were incredibly expensive and I thought long and hard before buying them. I'm now going to try going through my credit card company for a refund. I will never buy from them again!

Crap product made overseas, literally nothing about them is Hawaiian except the name of the company. They are a typical fascist southern Cali company. The one thing they will do other than take your money is flood you with AI spam email, you won't actually get an item. Placed an order and 5 days later over a dozen emails with no tracking information, item didn't ship, their customer service knows the AI assistant is messing up orders but they don't care. Don't pay the ultra premium for a fake company trying to pose as something they are NOT.

Worst website transaction ever! I tried to order one pair of shoes and at checkout, a second pair was added without my permission and the order was processed without any opportunity to change or cancel. I contacted their customer service immediately and they said they could not change the order or stop delivery. When the shoes were delivered, they charged me a $5 fee for a credit card transaction. Never use their website again!

Terrible company with awful business practices. Do your homework before you buy!

crap return policy

Order returned by post on the same day as received due to Poor fit. Email received 18th of August advising 5 business to days process and issue a refund. 20 days later & still no refund. 48 hours to respond or I’ll contact my bank and chargeback the full amount in dispute. Order number UK12370