OluKaiReviews of olukai.com

AMAZING quality and certified B Corp too. I had a technical issue with a promotion they were running with Strava and their customer service team was clearly human and helpful. These shoes are the best I've ever owned and I would hands down recommend them.

Following a breakdown in communication I felt the need to take to the page of reviews. I cannot thank Olukai customer services for taking a relentless ethos to get to understand what had gone wrong with my brief encounter with customer services. Olukai not only pride themselves in the delivery of premium footwear they also have an equal focus on understanding the customers needs to understand what has gone wrong with a purchase. I am overwhelmed by the steps taken by the customer care team to resolve any shortfalls. To this effect I have purchased another pair of footwear thus buying with confidence. Thank you to the Olukai customer care team for going the extra mile !👍

Sandals/flops (Uleli) failed after 3 months. Regular outdoor use. Very comfortable sandals. BUT they stood by warranty and replaced. Great sandals

Amazing experience when a pair of shoes I ordered came with a small scratch on them when I initially just unboxed them. Customer service was called and they offered to just expedite a new (hopefully perfect pair) and then because the first pair was damaged told me just to go ahead and keep them. No return needed. Very rarely have I had customer service like that anywhere in my 51 years!

A great response to warranty claim. Six months ago while in Hawaii I purchased a pair of Olukai sandals. I recently noticed they had begin to show some stress cracks. I submitted a claim via email and a day later received a response. I was asked to submit some details of the claim and some photos. The very next day I received a response from Olukai stating they were authorizing a new pair of sandals or if I preferred a different syle as long as the cost was the same. I chose a different sandal which cost more than the original - and stated I would pay the difference. The next day I received a message from Olukai saying the sandals would be sent out - and that I would receive a one time courtesy for the cost difference. Wow! Their quick response and going beyond what they had to do was / is amazing. Mahalo..

I've ordered 3 pair of shoes from Olukai and LOVE each pair I received. Fast service and awesome quality! Thank you, Olukai!!!!!

Best experience with customer service I have ever had. Amanda went above and beyond to help me. I have never before dealt with a company that stands so loyally behind their brand and makes customer satisfaction their main priority. So rare these days. They followed their guarantee promise to the letter and replaced the slippers in the easiest no fuss way. I will always be a customer. Thanks again Amanda and Olukai

Just off the phone to Levina at Olukai. I purchased a pair of sandals for my wife for Christmas at the end of November. On December 4th my wife went into the hospital for what was to be a fairly simple surgery. While there her lungs collapsed, she steadily declined and passed away on January 22. After explaing this to Levina she immediately issued a refund without question. I will not hesitate to deal with Olukai in the future.