OluKaiReviews of olukai.com

Non existent AI based customer support and a substandard, over priced product. I have purchased two previous pairs of Olukai flip flops and was satisfied with what was a high quality product at an expensive price point. The latest pair I ordered were really poorly finished to the extent I would have thought they were a dodgy fake had I not purchased them from the Olukai UK website. Absolutely appalling quality for a £100 item with the added insult of £5 shipping. I have emailed them 3 times now to initiate a full refund and all you get is AI based promises that repeat back the points you’ve just made in your email and no further action. Interesting that the Olukai UK website no longer allows customer feedback/ reviews. I won’t be buying any of their overpriced products in future.

I should have read the reviews first. This company is absolute crap. They let you order and then leave you hanging if something isn’t correct.

Will order was placed for me that I did not order. I started trying to get in touch with the company on June 26 the date of the order. Finally on July 6 my credit card company took care of this unwanted purchase. Then they sent me the shoes. 10 days after they said, I had ordered them. There is something wrong here and I definitely would not recommend this company. I don’t even know how it popped up as an order. Terrible.

Awful customer service! Despite assurances that shoes could be returned I am stuck with four pairs that I cannot use. You can never reach a live customer service representative. Don’t trust Olukai!

Want to return a pair of shoes in the wrong size. Went through the slow and complicated return procedure. In the end it showed a message saying the return label will be send in 24 hrs. That in itself is strange, most companies send that email immediate. By now 72 hrs have passed, I have received 2 mails with advertisements but no returnlabel. Tried to contact by email @info, no answer. Tried to call but ended up with a bot in another complicated menu. Horrible experience sofar and therefore I do NOT RECOMMEND using olukai.eu for your purchases.

Purchased sandals and shoes on a Thursday nothing for 5 days then I recieve an email stating they refunded my money for the sandals. I didn’t want a partial order I wanted both items. I contact support and they said well you have to accept them and then return them. If I’m paying $250 for sandals and shoes I expect what I paid for. This was my first purchase with the company and there won’t be another.

Honestly one of the worst after buy customer service experience ive had a years. Takes days to get a response if you are looking for a warranty replacement and by the time they respond back they are out of stock for the replacement you are looking for. Im so surprised they are not more responsive...I own probably around 12 products from them and I will not be buying or promoting their products anymore. I really liked this company, but something is not right here. Update: Looks like they are completely ignoring me now and blocked my phone number so I cant call...

I was so excited to get my shoes but it went all down hill from there. They are not sized properly. I always wear a 9 1/2 and the shoes were more like an 8. To further the frustration, I emailed the company, got no reply. I called and got a nice guy on the customer service line but he couldn't give any guidance about what size to reorder, and returning is not simple as I work on a remote island off the coast of Maine. Frustrated! UPDATE to Ulukai: I have already emailed you with specifics. Please see your inbox from Tuesday at 3:28 and another email to you Wednesday at 12:34. Today is Friday and I am still awaiting a response from you. Thank you. 2nd update: My personal details are in the emails. My experience with ulukai are in the above review. I don’t understand why you are failing to respond with a solution/refund/apology.