OnLine TaxesReviews of olt.com

Had issues getting the child tax credit that I am entitled to. When I first raised it with support I was given blatantly incorrect information about the tax credit, and when I corrected their info they brushed me off saying I must not be entitled to it. No response to my requests to help me figure out where the numbers are autogenerated from so I can figure out where I went wrong and correct the information.

OnLine Taxes will screw up your state return if you live in Oregon. It did not calculate the Oregon surplus credit ("kicker") at all. If the OR Dept of Revenue had not caught and corrected the error, I would have lost OVER ONE THOUSAND DOLLARS from my refund! This is the second time, in a row, that OLT has messed up my state filing. I am never using OnLine Taxes again.

I spent over an hour filling out my return with OLT using the free tier. When I got to the deductions, the software would not allow me to claim the standard deduction no matter what I did. It was telling me that I owed the IRS thousands of dollars which was completely incorrect. Customer service was not helpful and was unable to fix my problem. The software is buggy and I would not trust it with my return after a massive mistake like that.

Alabama passed The Lynn Greer Retirement Income Tax Cut Act to take effect January 1, 2023. The Act exempts the first $6,000 in taxable retirement income for certain retirees. I was not sure how to handle this on my State return so I asked OnLine Taxes. They got back to me really, really fast. In fact, their tax software was set up to handle this and if I had waited until I got that far, I might have figured it out on my own but I appreciated the help.

Are you kidding me? Nightmare! When actually trying to enter info, nothing makes sense. Little or no clear instructions. And if you do click to get clarification, kicks you out, in seriously quick time. Have to go thru entire log in stuff every kick out, says taking back to where left off, but doesn't. Forces you back to start, absolutely a pain! Lines and categories completely not in sync with actual tax forms, not same terminology whatsoever as actual forms, first time in my life i opted to file late. Had my nimbers all ready like decades before, have used tax preparer 20 yrs, of course she uses software, plugs in my numbers and pics of documents etc, text all to her every year blah blah..program plugs info in and quick stuff. This site gave no clear info, in fact U-Tube channels from everyday people gave massive better info. Waste of my time, worked on plugging in info more than 2 days. Finally said screw this not worth my stress and time. I never pay cuz small business owner near 3 decades. Should have been done in couple hours since had all my exact info i have provided couple decades. Total pain in the ass, and pretty raunchy when rather choose late file penalty than non-user friendly false claims of opposite. Worthless. Didn't provide choice of multiple days worked on taxes. Where are the clear instructions/explanations of each entry?? What a scam.

Their system failed to save 1095-A form info, rendering the time spent on my return useless.

I was very happy to find a reasonable online tax prep service this year. I filed extensions in April with no issues, and just finished both federal and state; paid $9.95 for the State and 0 for federal, even though I was just over the income limit. I had major headaches last year with TS and I paid $74.95! The year before, with another company, TA, it was bait and switch, and at the end, paid $124.95 (negotiated down from $149.95) because I had $500 on a Schedule C. None of these companies were great with the state form, I had to know that a pension and interest on Savings bonds weren't taxable and adjust it. The directions for e-filing were very clear here at OLT. Ideally, we should have a free e-filing from the IRS. I would definitely use them next year.

SCAM. I wanted the free edition. Near the end you click something and it adds the $7.95 charge for premium. You can then never change it back to free. The back button doesn't work. This is bait and switch, a 100% scam. Make sure you print before hitting the scam, so you can paper file.