OlivelaReviews of olivela.com

The quality of the item I received did not match the price I paid—it felt more like a mid-range product than a luxury item. While I appreciate their charitable mission, the overall shopping experience left me disappointed. I hope they can address these issues to improve customer satisfaction. Thanks

I placed 1 order. When all items had arrived I checked that all items returnable till September 28. I started my return on September 22nd and find out that only 1 item was returnable. I emailed to support that they have technical issue and i couldn't add 2 more items. They accepted that i can put all 3 items in the box I wanted to return. I shipped on September 23rd. So for today, October 15, Olivela has items and my money. Is the company thief?

No offense, but I never received confirmation of my order nor I have I received the order yet? I hope that I can give you a good rating. As of now, I have nothing to go on other than I placed an order? I’ve had zero notification ever since?

Very poor experience with refund. My situation is the exact same as many written here. Refund from an order placed in June '24, returned same day of receipt in July '24. Kind email message asking what the status was after multiple attempts to call with no luck. Response with apologies and explained they are backlogged. 3 followup emails later its Sept 21, 2024 No refund to date and now no replies at all.

I returned a dress for $670.72 and Olivela received my return 2 months ago (July 13th). I have emailed 2x and was told they were experiencing a slight delay in refunds. I still have not received a refund. I am very disappointed and will not be shopping on their website again.

I returned my order for the Alexa sandal, $290, on July 11, 2024. I still have not received my refund. I have contacted them via email 4 times. The first 3 emails I received a response from "Joy" who said that they are experiencing a "backlog" of returns but that mine would be processed very soon. Two email responses said that I would be issued my return by the end of the next week. It has now been over 2 months since my return was submitted. I have sent another email inquiring as to the status of my return, and stated that I expected it immediately, and now it is complete silence. I have received no response and no $290 refund. DO NOT ORDER FROM THIS WEBSITE. UPDATE: I have just received a full refund from Olivela today, 9/13/2024. Nevertheless, I would still say "Buyer beware". A very strange and laborious process to obtain my refund. Did not happen until I posted a negative review.

I chose a different product and a different color arrived. That’s not what I expected Terrible experience

Not very good..I was told that I would receive an email with the tracking number, never received. A week or so more, I received another email saying that the package had problems with customs and returned the package to the sender. Received another email stating the package will located and I should get a tracking number.. A 10% credit was applied. Not happy.