OlivelaReviews of olivela.com

Response from OlivelaMar 14, 2025

We sincerely apologize for the delay in processing your refund. This is not the experience we want for our customers, as we strive to provide smooth and timely service. Please know that delays are rare, and after review your order we found that your return has already been processed. Thank you for your patience.

Response from OlivelaFeb 26, 2025

We're sorry to hear that you haven’t received your order yet. This is certainly not the experience we want for our customers. One of our Customer Care Agents will be reaching out to you to assist with this matter right away. Thank you for your patience!

Response from OlivelaFeb 12, 2025

Hi Julia, my apologies, upon review, it appears our reply email had bounced back to us. This is certainly not the experience we want you to have. A replacement has been shipped. I will also send you a confirmation through another email.

Response from OlivelaFeb 10, 2025

Thank you for your feedback. We're sorry for any confusion during checkout and want to ensure your gift reaches the right recipient. Our customer service team is here to help, and someone will be in touch shortly to assist with updating your shipping details. You can always reach us at [email protected] for any future inquiries.

Response from OlivelaFeb 10, 2025

Thank you for your feedback. We're sorry for any confusion regarding the first-order discount. As noted in our FAQs, beauty items are excluded from this promotion. Our team is here to help, please don’t hesitate to contact us at [email protected] for any future questions!

Response from OlivelaDec 20, 2024

Thank you for bringing this to our attention. We sincerely apologize for the mix-up in your order. At Olivela, we strive for accuracy and exceptional service; mistakes like this are infrequent. One of our Customer Care Representatives will reach out to you so we can resolve this quickly and ensure you receive the correct item. Thank you for your patience and understanding!

Response from OlivelaDec 3, 2024

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced. This is certainly not the level of service we strive to provide, and we take your concerns very seriously. We will investigate this matter immediately to ensure it’s resolved. One of our Customer Care Specialist will reach out to you, so we can assist you promptly. Your satisfaction is important to us, and we’ll make this right.

Response from OlivelaDec 3, 2024

We sincerely apologize for the inconvenience and understand how frustrating this situation must be. Delays and communication issues are not reflective of our usual high standards, and we are committed to resolving this for you as quickly as possible. Our customer service team is actively monitoring emails, and we’ll ensure your concerns are addressed promptly, including a full review of your order and shipping charges. One of our Customer Care Specialist will be reaching out to you and we’ll make this right. Thank you for allowing us to improve your experience.