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Olivela (olivela.com) has 241 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Mary S.
They did not respond to me and I still haven’t received my order
Response from OlivelaOct 6, 2025
We’re so sorry to hear about your experience — this is certainly not typical of Olivela’s service. Our team always strives to provide timely updates and ensure every order arrives as expected. I show that our Team has been communicating with you to get the matter resolved. We truly appreciate the opportunity to make this right.
NT
I’m extremely disappointed with my experience attempting to delete my account with Olivela. Despite submitting multiple requests through both the app and their support email address in March and July 2025, the company failed to honor my deletion request under the California Consumer Privacy Act (CCPA). Their account deletion page states that account deletion will be completed within 7 days and that someone will reach out to verify my identity—neither of which happened. The only response I received was from someone named Mindi, who simply informed me that I had been unsubscribed from email list. This was not what I requested. The California Attorney General should look into Olivela’s privacy and data protection practices, as this lack of responsiveness raises serious concerns about how user data is handled. I would not recommend Olivela to anyone who values transparency or control over their personal information.
Response from OlivelaAug 27, 2025
We take customer privacy and data requests very seriously, and what you describe is not typical of the Olivela experience. We sincerely apologize for the frustration this has caused. Our team has strict processes in place to ensure all requests are handled promptly and correctly. We have looked into the matter and confirmed your information has been deleted from our database. If you need further assistance, please send us an email at [email protected] so we can assist you directly and ensure your request is fully resolved.
jcoleman
I returned this swimsuit unworn, with tags intact and the sanitary liner in place, yet the company falsely claimed the liner was removed and denied my refund. The fit was terrible especially for larger chests and the quality did not match the price. Their handling of returns is dishonest and disappointing. Purchase at your own risk.
Response from OlivelaAug 11, 2025
We’re truly sorry you had this experience and understand how frustrating it must feel. At Olivela, we take pride in providing high-quality items and fair, consistent return inspections—situations like this are very uncommon. We’d like to look into your order personally to ensure we make this right. One of our Customer Service Reps will be reaching out to you.
TD
Sent to the completely wrong address. Slow responses and help.
Response from OlivelaJul 23, 2025
We're very sorry to hear this happened. This is not typical of the service we aim to provide, and we understand how frustrating it must be. We’re here to help make it right and appreciate the chance to improve your experience.
Laureen B.
I sent a message explaining that I forgot to include my welcome15 code with a promise of hearing back from you via email. I’ve yet to receive a response. I didn’t see a phone number to call either.
Response from OlivelaJul 15, 2025
Thank you for bringing this to our attention. We're very sorry you haven't received a response yet—that’s not the experience we aim to provide. I have reviewed your message and noticed our Customer Care Representative replied to your message the next business day, informing you that she had applied the 15% discount code amount as a refund back to your oiriginal payment method. While issues like this are rare, we’re always here to make things right.
Lauren
Hate this company. Will never buy from them again
Response from OlivelaJul 10, 2025
We're very sorry to hear about your experience. As stated, items purchase Final Sale are not returnable. Please reach out to us directly at [email protected] if we can assist you further. Most of our customers have a smooth and positive experience.
Lisa
I have had the exact same problem. I ordered 2 dresses. Returned both and have proof of delivery. It’s been over 6 weeks. I have emailed several times and called several times. Still no resolution. I was offered a gift card and replied I wanted a refund. The dress was beautiful but as a result of not crediting for the return I will no longer order from Olivela and wouldn’t recommend.
Response from OlivelaJul 1, 2025
We’re truly sorry to hear about your experience. What you described is not typical, and we understand how frustrating this delay must be. Please know that we take issues like this very seriously. We are committed to resolving your refund as quickly as possible and ensuring it doesn’t happen again. Thank you for bringing this to our attention — your trust means a great deal to us.
Julie N.
I ordered two dresses. Both were beautiful just way too small for my normal size. Anyway returned promptly and well over 30 days later have not received a refund. Roughly $1600. Have never experienced this before. The company has responded to my inquiries but has asked me to be patient. Personally think that this is way too long to be left in limbo on a refund especially of this size and reached out to Amex to handle it.
Response from OlivelaJun 4, 2025
Thank you for your feedback. We're truly sorry for the delay in your refund — this is not the experience we strive to provide. While issues like this are rare, we understand how frustrating it can be, especially for a high-value return. We're actively reviewing your case to ensure it's resolved quickly. We appreciate your patience and want to reassure all our customers that timely refunds are the norm at Olivela.
