Shop designer women's clothing, jewelry, handbags, shoes and beauty. For every item sold, 20% of proceeds are donated to important causes within health and wellness, climate action and gender equality. Free Shipping & Returns.
Olivela (olivela.com) has 241 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Ann
The fabric of my dress was terrible. Looks like a tablecloth. It was not true to size. For the price I expected a much more refined product.
Response from OlivelaJun 3, 2024
We are very sorry to hear that the dress did not meet your expectations. At Olivela, we strive to provide high-quality products and an excellent shopping experience. We appreciate your feedback and will look into this issue. Thank you for bringing this to our attention.
Doris M.
Your delivery time is too long!!
Response from OlivelaMay 29, 2024
Thank you for your feedback. We apologize for the delay in your delivery. We're always working to improve our shipping times and appreciate your patience. I will have our Customer Care Team look into your order and reach out to you.
Janet
Your clothes are cute and I was excited to try a few things. The purse I ordered was too big and long but lovely quality and one of the two shirts was not a good color for me. It has been five weeks since I returned and have yet to receive a credit back to my credit card. I now have to pay the $2,000 plus charge or incur finance charges. As a result I would hesitate to purchase again. It takes way too long to be credited back, I have been working on this since April 10th and tomorrow is May 15th!
Response from OlivelaMay 21, 2024
Thank you for your feedback and for appreciating the quality of our products. We apologize for the delay in processing your return and the inconvenience it has caused. This is not the typical experience we strive for. A customer service representative will be reaching out to you, so we can expedite your refund immediately. Your satisfaction is important to us, and we will ensure this is resolved quickly.
customer
This is my first time ordering. The ordering process is fine but the shipping is extremely slow!
Response from OlivelaMay 10, 2024
Thank you for shopping with Olivela. We're sorry to hear that the shipping process didn't meet your expectations. We strive to provide timely deliveries and will look into ways to improve our shipping times. Your feedback is invaluable as we continue to enhance our services. We appreciate your patience and hope to have the opportunity to serve you better in the future.
Rachel
I bought a $350 La Perla night gown. It arrived in a used box that looked dirty. This was a bridal gift and no way was that going to be acceptable. Presentation is as important as the item. Being returned.
Response from OlivelaMay 1, 2024
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. Ensuring a perfect presentation is essential to us, and we're addressing this issue internally to prevent any recurrence. Your return will be processed promptly. Please reach out to our Customer Service team directly if you need further assistance. We value your support and are committed to improving your experience with us.
