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Olivela (olivela.com) has 241 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
olivela.com
Website
olivela.com
Category
Clothing & Underwear
Location
Nantucket, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The positive reviews for OliveLA are fake. Read the negative ones before ordering
Response from OlivelaFeb 23, 2026
We take the integrity of our reviews and our client experience very seriously.
At Olivela, feedback both positive and constructive comes directly from verified customers. We are committed to transparency and to delivering the level of service our clients expect.
If you have specific concerns or a personal experience you’d like to share, we encourage you to contact our Client Services team so we can address it directly.
ED
Elizabeth D.
Tried to return and no costumer service…
Tried to return and no costumer service help
Response from OlivelaJan 29, 2026
Thank you for sharing your experience — we’re sorry for the frustration caused by the delay in getting your return started. This is not the level of service we aim to provide.
We’ve now initiated your return on your behalf and have reached out directly to make sure everything is moving forward smoothly. If there’s anything further we can do to assist, please don’t hesitate to reply to our message.
We appreciate your patience and the opportunity to make this right.
AL
Aline
Never received item which was purchased…
Never received item which was purchased early November! Tried cancelling but can’t cancel either…crazy!
Response from OlivelaJan 22, 2026
We’re very sorry that this experience felt upsetting and confusing. We understand how disappointing it can be when a delivery doesn’t go as smoothly as expected.
Our team did reach out along the way to share updates regarding a delay and to offer support as the order progressed, including confirming when the item had shipped and discussing available options. When a cancellation was requested after shipment, we explained that we were unable to cancel at that point but remained happy to assist with a return once the item was received.
We sincerely apologize that this process did not feel seamless. Providing thoughtful communication and care is important to us, and we appreciate this feedback as we continue to improve the experience for our customers.
MI
Millennium
I WAS SCAM
Title: Extremely concerning experience – months holding my money, order canceled only after legal pressure
I am sharing my experience so other consumers can make an informed decision.
I placed an order with Olivela for a luxury jewelry item (order #550638) totaling nearly $1,700. My card was charged, but after the initial order confirmation, I received no meaningful updates for months despite multiple follow-ups.
During this time, I noticed that the manufacturer’s official website continued to sell the exact same ring, which raised concerns. I contacted Olivela requesting clarification, fulfillment, or specific production updates. I was repeatedly told they were “waiting,” without concrete details or timelines.
After months of holding my money, Olivela ultimately canceled the order and issued a refund only after I explicitly stated I was considering legal action. Notably, the item is still being sold by the manufacturer, though now at a higher price.
From a consumer standpoint, this experience felt misleading and highly inappropriate. Holding a large sum of money for months without transparency, progress, or delivery — and canceling only under pressure — is unacceptable.
While I did eventually receive a refund, I would urge others to be extremely cautious. My experience raises serious concerns about order fulfillment practices, transparency, and consumer protection.
Response from OlivelaJan 22, 2026
We’re truly sorry that this experience caused frustration and concern. We understand how upsetting a delay can be, especially for a meaningful and high value purchase, and we regret that this situation did not meet expectations.
Our team did make several attempts to reach out using the contact information provided at checkout to share updates regarding a manufacturer related delay and to offer available options, including cancellation. When the request was made to cancel, the order was promptly refunded in full. At no point was there any intent to mislead or withhold funds, and we sincerely regret that this process felt distressing.
We value transparency and customer trust, and we appreciate this feedback as we continue working to improve communication and the overall experience.
CC
Cathy C.
I ordered something on Sunday late…
I ordered something on Sunday late morning realized it was not the right item have been trying since then to cancel the order to no avail and I have been trying to contact you guys via email and even phone number and I cannot get a hold of anyone please have someone call me 630-777-4190 ASAP. My name is Cathy Cunningham.
Response from OlivelaJan 13, 2026
Thank you for reaching out. We understand how time-sensitive this request felt and appreciate you bringing it to our attention. Our customer care team did follow up shortly after your message to assist, and we hope everything was resolved smoothly. Providing attentive, thoughtful support is very important to us at Olivela, and we’re grateful for the opportunity to help.
KD
K D.
Received a tariff bill in the mail
Received a tariff bill in the mail. This was not mentioned in product description
Response from OlivelaDec 19, 2025
Thank you for sharing your experience, and we’re truly sorry for the unexpected tariff bill. We understand how frustrating that can be and appreciate you bringing this to our attention. Please reach out to our Customer Experience team so we can look into this for you and help make it right.
KZ
Kimberly Z.
I have not heard anything from the…
I have not heard anything from the several emails I have sent starting on Oct. 25th.
I did receive a response for a separate inquiry on October 13. For this separate question, a representative said they would look into it, but I haven’t heard a response from them on this matter either. I ended up figuring it out myself and just ordering an item.
I am have a time sensitive question about a FedEx duties charge I was notified about on Oct. 24th. This was surprising to me, because I saw on Olivela’s check out that there would be no additional fees charged after purchase. I purchased the item originally, and asked for an exchange. The exchange item that was sent is what apparently incurred the duties charge. I sent an email inquiring about this on the 24th, the 25th and then a follow up on the 29th.
I have gotten several “message not delivered” and some other messages saying thanking me for responding, and noting me that I could expect a response within one business day.
I understand the need to be patient with customer service, but I received a second bill from FedEx asking for immediate payment. With it being the 31st, I would hope a full business week would be enough time to receive a response. I would like the duties fee cleared or funded to my credit card.
DL
DR. L'TANYA S.
The dress looks nothing like the…
The dress looks nothing like the picture in the ad. The fabric is poor quality. I need to receive a label to return it
Response from OlivelaOct 31, 2025
We're so sorry to hear the dress didn’t meet your expectations — that’s not the experience we want for our customers. Our team will reach out right away to provide a return label and ensure this is resolved quickly. We take great care to represent our products accurately, and situations like this are very uncommon, but we’ll review this listing to make sure everything is correct.
