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Olivela (olivela.com) has 241 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
olivela.com
Website
olivela.com
Category
Clothing & Underwear
Location
Nantucket, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 92% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I would give this company zero stars. The worst company I ever ordered from. Customer service sucks. When you call customer service, you will NEVER get an agent. It is always leave a message. And then it takes forever for them to return the call. I ordered 2 small items as Xmas gifts in OCTOBER and still waiting in DECEMBER to receive. You would think a company that sells OVERPRICED merchandise would give good service, but no. This company SUCKS! I will NEVER order from this company again.
HH
HH
This company is fraudulent
This company is fraudulent! A purse has been ordered in my name and charged to my card that I NEVER ordered. I have contacted my credit card provider but this company does not answer their phone, do not return emails or respond to requests for help on their Chat format or Instagram messaging. SCAMMERS!
MP
Marilyn P.
I returned a $2,000plus dress on the…
I returned a $2,000plus dress on the same day I received it. May31, 2023.
I have yet to be refunded. August 10.
They acknowledged receipt- no refund.
LC
Lisa C.
Do not use this company ever
Do not use this company ever. Their customer service is horrendous. I have been trying to make a return for over two weeks without resolution or response from the company. Please beware do not use this company ever.
DS
Desiree S.
Pretty much a mess all-around
Pretty much a mess all-around. After I placed my order as a guest, I later went in to create an account to check my order status. The site wouldn't let me, kept saying that email was already registered. Okay, well maybe they automatically registered my email when I placed the order. When I clicked on the 'reset your password' link, the email never came. Never went to junk, nowhere to be seen. Requested several times, never sent. Sent an email requesting help; no answer. Sent follow-up messages on their IG account; no answer. Called their support line; no answer. Out of desperation, I clicked a random extension, happened to get an actual person, who was nice-ish enough but did follow through and get a tech to reach out to me regarding the account error. I did finally get my account set up. Fast forward several days to when I finally receive my package. I ordered TWO items. One was correct, one item was completely wrong. Not only that, they sent me an item below the cost of the actual item I paid for. If I had any faith in any kind of communication with this company, I would reach out and return the item. Instead, I will leave a review on all of their platforms warning people about my experience. STAY FAR AWAY. Horrible, horrible company. Needless to say, won't buy from again.
Response from OlivelaMay 10, 2024
We're deeply sorry for the numerous issues you faced with your order and subsequent communication attempts. This is not the experience we aim to provide at Olivela. We truly appreciate your patience and understanding as we work to rectify this situation. One of our Customer Service Representatives will be reaching out to you to swiftly address the incorrect item and assist with your return. Rest assured, your feedback is invaluable, and we're committed to improving our service standards. Thank you for bringing this to our attention.
MH
MHK
Return item in queue for process for two months…
It’s been over two months my return and the item was confirmed in queue to be processed for at least 6weeks and it’s still not refunded. Constantly have to email customer service to check in. NOT RECOMMEND
Response from OlivelaMay 10, 2024
We apologize for the delay in processing your return. This is not the level of service we aim to provide at Olivela. One of our Customer Service Representatives will reach out to you about your return, and getting this matter resolved. Your satisfaction is important to us, and we appreciate your patience.
AS
Ashley S.
Still have not received my return
Still have not received my return - going on 1 month. Non responsive, AWFUL company.
Response from OlivelaMay 10, 2024
We apologize for the delay in processing your return. This is not the level of service we aim to provide at Olivela. One of our Customer Service Representatives will reach out to you about your return, and we'll prioritize resolving this issue for you. Your satisfaction is important to us, and we appreciate your patience.
DM
Dana M.
Terrible returns
Terrible returns. It’s been over a month. They have the item but haven’t processed it. I know part of it goes to charity (although items are marked up), it’s a very disorganized company. Not worth the aggravation unless you’ve tried an item on elsewhere and you use one of their discount codes. If there is any possibility of returning, shop elsewhere.
Response from OlivelaMay 10, 2024
We're truly sorry to hear about your frustrating experience with our returns process. This certainly isn't the level of service we strive to provide. We appreciate your feedback and are actively working to improve our procedures to ensure smoother returns for our valued customers. I will have someone from our customer service team reach out to you about the processing of your return. Your satisfaction is our priority, and we're committed to making things right.
