Shop designer women's clothing, jewelry, handbags, shoes and beauty. For every item sold, 20% of proceeds are donated to important causes within health and wellness, climate action and gender equality. Free Shipping & Returns.
Olivela (olivela.com) has 241 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Donna
Did not send the proper return documents. Still waiting ?
Response from OlivelaMay 21, 2024
We apologize for the inconvenience you've experienced. This is not the usual standard of our service. One of our customer service representatives will be reaching out to you, and we will promptly provide the necessary return documents. Thank you for your patience and understanding.
Customer
I felt deceived by the item I bought. It was displayed with another addition that was not included. I was under the impression, looking at the picture, that it was all one piece and that was what I was getting. Yeah, sure, it was posted on the page "Earrings sold separately" but this disclaimer was hidden behind an expansion, and I don't really feel like that disclaimer was adequately clear anyway since it all looks like a single item from the one image provided. I don't think I will come back.
Response from OlivelaMay 21, 2024
We sincerely apologize for the misunderstanding and any disappointment caused. We strive for clarity in our product listings and regret that this was not your experience. Your feedback is valuable, and we will review our product descriptions and images to make them more transparent. We hope you might reconsider and give us another chance in the future.
Melanie
Order was cancelled because product was not available to ship.
Response from OlivelaMay 14, 2024
We sincerely apologize for the inconvenience caused by the cancellation of your order due to stock availability. This situation is rare, and we strive to ensure accurate inventory levels. We appreciate your understanding.
Gracie H.
I still don’t have my order was supposed to receive an email as to where this order is nothing as of almost 7:30 this evening terrible service
Response from OlivelaMay 9, 2024
We're genuinely sorry to hear about your experience. This isn't the level of service we strive for at Olivela. We understand your frustration and would like to make things right. I will have someone from our customer service team reach out to you about the shipping of your order and a resolution. Your satisfaction is our top priority.
Andrea
First time ordering from this site. I was very excited to find the dress I was looking for. I ordered it for an event with my daughter. After 10 days, I noticed it was still ‘processing’. Shipment date had not changed. Thought it was strange so I called and spoke to a very kind young lady. She looked into it for me and the product has been delayed until June!!! Now I’ve wasted time and am looking for a new dress my event which is next week…ugh. Would have been nice to know. Glad I called! And, on top of that, I used a discount code for a first time order, and now I cannot use that offer again.
Response from OlivelaMay 1, 2024
Thank you for sharing your experience and we sincerely apologize for any inconvenience caused. We understand the importance of timely delivery and regret the delay you experienced. We're addressing this internally to prevent future occurrences. Our Customer Care team has ensured you received a replacement discount code so you can take advantage of the first time purchase offer. We appreciate your understanding and hope to provide a better experience in the future.
Tina
Impossible to deal with. Always sold out.
Response from OlivelaMay 1, 2024
Thank you for your feedback and we apologize for any frustration caused by the availability of Safiyaa pieces. Our inventory moves quickly due to high demand, but we're constantly updating our selection with new arrivals. Our Personal Shopping team is here to provide you with personalized assistance and to explore similar options that may suit your preferences. Please feel free to reach out to them at any time at [email protected]
Faye
I was sent the wrong shoe that on your website at the time I ordered it you had it in stock. Then what was delivered wasn’t even close to what I picked out.
Response from OlivelaMay 1, 2024
Thank you for bringing this to our attention, and we sincerely apologize for the mix-up with your order. This is not the experience we strive to provide. We have addressed this internally to prevent this from happening again. Our Personal Shopping team is here to provide you with personalized assistance and to explore similar options that may suit your preferences. Please feel free to reach out to them at any time at [email protected]
Aubrey H.
I could not agree more with the other reviews. Zero stars. This company and the customer service is horrific. I purchased a dress on December 23rd and returned it on December 29th. The return was delayed because the return address, by default, was wrong and had not been updated on the website. I was able to reach Joy in customer service and on chat, who promised my return would be processed soon. No refund yet. I will never buy from this retailer ever again.
Response from OlivelaMay 10, 2024
We're truly sorry for the inconvenience you experienced with your return and the delay in processing it. This is not the level of service we strive for at Olivela. Please accept our sincere apologies for the frustration this has caused. We're actively working to improve our processes to prevent similar issues in the future. Your satisfaction is our utmost priority, and we appreciate your understanding.
