Natalija
Following my previous review
Following my previous review: I have now formally reported this case to my bank (chargeback), to Stripe, and to the domain registrar, and I am in the process of submitting complaints to consumer protection and cybercrime authorities. Despite this ongoing dispute, I continue to receive marketing emails with discount codes, encouraging me to place new orders. This is frankly astonishing — do they seriously expect customers to forget unresolved issues and purchase again? For transparency: my payment was processed by Ferber Enterprises USA LLC, a company not disclosed during checkout. This raises further concerns about how this business operates and how transactions are handled behind the scenes. At this point, the combination of: incorrect goods delivered, refusal to provide a proper refund, lack of transparency regarding the payment entity, and continued marketing during an active dispute does not inspire confidence. If you are experiencing a similar situation, I strongly recommend contacting your bank, reporting the transaction to Stripe, and filing complaints with relevant authorities rather than engaging further with the seller.



