OlaplexReviews of olaplex.com

Terrible customer service. I bought a bundle which was on offer, took the payment and next day refunded me saying that my postcode didn't match my card details (which is fair). But obviously when I tried to re purchase the products the offer ended and it was twice the price. I contacted them and clearly they have an automated response with not help at all

I have used Olaplex 3,4,5 four times over 10 weeks alternating with other shampoos. Every time I use Olaplex I get loads more hair in shower and when brushing out after more hair drops. I’m not using this anymore my hair is thin enough. Positive is my hair feels very soft and frizz free but cannot afford this much loss

I ordered from Amazon UK Was cheaper and absolutely amazing Have have stocked up as its too amazing bond 3

Awful! I ordered a Christmas present on the 13th of December, 3 weeks ago! Still haven’t received the parcel. They said they sent another one and I still haven’t received it!

Do not recommend, the service was horrible. They promise 1-4 working day delivery and it’s been over a week since i ordered. Still no updates or responses to any of my enquiries.

Products are great . Customer service is terrible which is a shame placed about 8 orders with them consistently, had an issue emailed no response , tried to chat waited 1 hr and still didn’t get a response . It’s a shame loved their product but have now decided to start looking elsewhere . Anyone have recommendations?

Ordered a gift set for Christmas. Evri delivered the box soaking wet with a rip in- could see one of the products had leaked everywhere. I refused the parcel. I emailed Olaplex and asked for a replacement to be sent out as it was a Christmas present. They repackaged the same items…. Including the one that had leaked everywhere with a third of the product gone- this time sent in a grey plastic bag… Received the items, complained and asked for a replacement of the product that was missing the contents as it is a Christmas present and well, as this loss is through no fault of my own. Terrible company. Won’t ever be ordering from them again. No email back from them since 14th December. Do yourself a favour and order K17 or Philip Kingsley extreme elasticiser.

Don’t recommend ordering from them. They promise 1-4 workday delivery- when a package gets lost they do not inform you. Was waiting for 8 work days and status of delivery wasn’t updated for a week. Had to contact them 3 times via different ways before they informed me of the situation and when I asked them to deliver in express so it could arrive for christmas they didn’t do so. They do not take responsibility and do not provide proper customer service.