Marsha H.
I had to ask three different ways for an invoice!!! REALLY???
I was being reimbursed by my boss for a house party for a costume. I asked originally for an invoice with my order (normally wouldn't you get one anyways saying you paid??). Then again I called Customer Service who said they would get one to me which I never received, then I had to call and email for an invoice in order to get reimbursed. Had my boss not suggested this site I'll never deal with them again. Thanks but no thanks.
Response from Oktoberfest HausOct 20, 2014
Marsha, Thank you for your order. I’m very sorry that you are unhappy with your order and the experience you had. I am here to do everything I can to assist you. I understand that you tried multiple times in different avenues to contact us and just finally received an invoice. You also never received an invoice when you first placed the order. I apologize for the inconvenience and the confusion this caused. I looked into what agents took these requests and why this would have happened. After speaking with some agents and some techs we found out that at the time you placed your order our e-mail system went down. This means that the confirmation e-mail along with the tracking did not send. I am so so sorry for the difficulties that took place and know that we have taken steps to change these errors. I would be more than happy to refund you 15% of your order due to the difficulties you experienced.Please let me know if there is anything else I can assist with. We strive to provide the highest level of customer service, so please don’t hesitate to contact me personally if you have any questions or concerns or if there is any other way that we can make this right. Sincerely, Anna Haug Customer Care Assistant Manager