OKDERMO.comReviews of okdermo.com

Excelente experiencia espero lo mejor

EN: I bought these acne products. It is sooo ineffective. It looks like we are applying water to the skin. Money thrown out the window!!!! FR: J'ai achété ces produits pour mon acné. C'est tellement ineffiace. Les produits n'ont aucun effet on dirait qu'on s'applique de l'eau. Autant jeter l'argent par la fenêtre !! Products/Produits: Signatret Micro® Gel 20g/0.7oz Brand name: Retin-A Micro Gel Tretinoin 0.05% Microsphere Loceryl® Nail Lacquer Kit 2.5ml/0.08fl.oz Amorolfine 5% Anti-Fungal Nail Lacquer + Applicators Deriva CMS® Gel 15g/0.53oz Adapalene Micro® 0.1% + Clindamycin USP 1% Persol Forte® Cream 30g/1.05oz Benzoyl Peroxide 10% + Sulfur 5%

Horrible Experience. I placed an Order on November 4th, waited 6 weeks,still nothing. They made me do all the work in contacting Usps and they said my package is lost no movement since JFK airport..OKdermo never offered to refund me after waiting for so long, they just sent another package and 4 weeks later I still don't have that package either. They will not help me at all. Very poor customer service. They do not care that I've waited for 10 weeks and they don't care if I have to take a total loss on this order REPLY TO OKDERMO'S REPLY: First of all, how dare you. I DID open a claim on Saturday January 16th. It took me a few days because the claims process needs your address and package details that I did not have because only the SELLER would have those details! That is why I asked you to start the claim, 3 times!! You would not start the claim. I have tons of email evidence of that conversation. The package was NOT SIGNED BY ME, that is literally the first thing that I emailed you I when I looked at the tracking and it said signed! Yes I told both you AND USPS that the package had my first initial and last name and that it was fraud who ever signed my name including the USPS driver. You have no idea what you're talking about. A little tip, don't accuse your customers of being suspicious when you don't know what you're talking about!

Excellent products and great customer service. Placed another order, questions answered right away, very responsive. Highly recommend.

I have ordered from this company over the last 2 years and never had an issue...until now. The good: 1. clear updates on shipping status and delivery date (to US is about 4 weeks) and 2. when available, brand name product with long expiration dates. 3. they respond to emails promptly (although they do not address any issues). The BAD: 1. they no longer accept credit card payment. You must pay via a direct transfer of immediate funds to them through your bank or credit card. 2. if you order Brand name and they are out of stock, they automatically ship you Generic without contacting you first. This is not stated anywhere on their website. 3. they do not offer a refund for the difference that you paid between the more expensive Brand name and the less expensive Generic name. 4. if you do not want to keep the substitute product (that you did not order), you must pay for return shipping and then they will send you a discount code for future orders. **UPDATE** I see that OKDERMO posted a response to my review. Let me make a couple of corrections to their response and then I will address what they offered. First, they stated that I did not address that I wanted a refund for the "substituted" product. This is not true. In my email to them, I stated everything that I stated above in my review as well as letting them know that I could not use their "substitute" product and wanted to return it to them for a refund. Second, it was stated that they reached out to me and I "stayed silent". It is true that they sent me an email right after I posted my original review here, asking me for my banking info so that they could refund me for the generic product. I did not see their email until the next day, when I immediately responded and gave them the requested info. They also asked me if I would revise my review. I have received my refund for the 2 products that I had not ordered. It is unfortunate that it took me having to leave my review here to have them offer the refund. I have upgraded from 1 star to 2 stars. FYI, they told me that the J&J/Janssen Retin A was discontinued by the manufacturer and may never be available again, yet they are still offering it for sale on their website.

Had to pay € 20 for customs duties to Austria. This is not mentioned anywhere on theire web site. Be careful! Will not order again!

This was exactly what I wanted. It’s very difficult to find tretinoin where I live, so I’m very grateful I discovered this website. My order took a while to come because of COVID restrictions, but they delivered as soon as was possible. I would absolutely recommend and will be a returning customer. Im very happy with my order, thank you so much!

Great products and excellent customer service. Will return!