OKDERMO ® | Beauty, Health, & Skin Care Online Store. Best on the market anti-aging solutions. Acne treatment creams, retinol products, vaniqa. Skin lightening and melasma treatment products. One stop store for your health needs!
OKDERMO.com (okdermo.com) has 94 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Website
okdermo.com
Category
Cosmetics & Makeup
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 90% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Terrible service they sent me a fake tracking number and when I asked for an updated one, they said that they were currently working on licensing and still haven’t gotten back to me and I placed my order over one month ago. Save your money -don’t get scammed.
Response from OKDERMO.comOct 23, 2026
Dear Tamara, we’re sorry to hear about your experience and understand your frustration with the delay and tracking information. We take your concerns seriously and would like the opportunity to investigate and resolve this issue. Please contact our customer support team with your order details so we can review your case and find a suitable solution.
Thank you for your patience.
Best regards,
OKDERMO Customer Support Team
VE
VE
Refund offered but not completed
My parcel was returned through the postal process and was never delivered to me.
On April 23, OK Dermo stated by email that they would refund the order excluding shipping and asked me to provide refund details. I provided the requested refund details on April 27 and asked them to confirm once the refund was processed.
I followed up again on May 6 and May 17. As of today, I have received no refund and no confirmation that the refund was sent.
The issue is not only that the parcel failed to arrive. The issue is that OK Dermo offered a refund, received the requested refund details, and then did not complete or confirm the refund despite repeated follow-ups.
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Update, 28 May: OK Dermo has now completed the refund. I have updated the rating to reflect that the refund was eventually received.
They stated that they had replied to previous emails and suggested checking spam. However, the refund details had already been provided earlier, and no transaction had been received until after the review and further follow-up.
I appreciate that the refund was finally sent, but the process required repeated follow-ups and escalation, so I am leaving the review as a record of the full experience.
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Update 2, 28 May::
After the refund was completed, I initially increased the rating. However, the seller then sent me an unprofessional message blaming my review for damaging their reputation, and later flagged the review as defamatory.
Trustpilot assessed the review and restored it, finding that it was not defamatory. Based on the overall closure experience, I am leaving the rating at 1 star.
Response from OKDERMO.comMay 22, 2026
Thank you for your review!
Please reach us via email [email protected] and we will help you asap.
Thank you!
Regards
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Update:
Dear customer,
Thank you for your feedback. We are sorry that your experience ended in frustration, and we understand that waiting for a refund and having to follow up more than once was disappointing.
At the same time, we would like to clarify a few important details from our side.
The parcel was not lost or undelivered due to negligence by OKDERMO. The shipment was held by the customs authorities in the destination country, who requested additional documentation. We remained in contact and provided the documents needed for customs clearance. Unfortunately, the recipient country ultimately refused clearance according to its own internal decision-making process. This was outside our control, and we cannot influence how customs authorities in each country handle or reject imported parcels.
After the parcel was returned through the postal process, we contacted you regarding the refund procedure. From our side, we also requested the necessary details and later asked you to get in touch again so we could resolve the matter. Once contact was re-established and the refund information was confirmed, we completed the refund, excluding shipping costs, in accordance with our shipping and refund policy.
We fully accept that the process was not as smooth as it should have been, and we sincerely apologize for the delay and inconvenience. However, we also feel that the review does not fully reflect the customs-related circumstances and the fact that we did provide support and documentation during the clearance process.
Our only intention was for the review to describe the full situation fairly, including both the refund delay and the customs issue that originally caused the parcel not to be delivered.
We are glad that the refund has now been completed, and we regret that the closing communication made you feel uncomfortable. We will take this feedback seriously and use it to improve how we communicate in difficult cases.
We wish you all the best.
Kind regards,
OKDERMO Customer Support
AH
Arteika H.
recently attempted to make a purchase…
recently attempted to make a purchase and was shocked to find that in order to buy products, I was required to provide my Social Security number and scan my ID. This level of personal information is excessive and poses a serious risk for identity theft. When I reached out to customer service to inquire about alternative options, I was told that this is the only way to proceed—either comply or be unable to purchase. I find this process highly concerning and do not recommend anyone paying this way, as it puts your personal information at significant risk of being stolen. Proceed with caution.
Response from OKDERMO.comJan 27, 2025
We don't accept payments directly but via 3rd party payment providers and according to international rules all the payment providers and exchanges should collect KYC, we have nothing related to this procedure but financial institutions should make that according to the law. It is the same as if you blame your bank for it asking for your SSN. If you are concerned - just don't use this bank but it shouldn't be our 1star for this reason, we simply don't have other options unless using these payment options. If you offer something better - you are welcome! All the best!
JE
Jessica
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM. DONT ORDER FROM THEM. ITS BEEN A MONTH NOW AND I AM YET TO RECEIVE MY PARCEL. I HAVE SENT NUMEROUS MESSAGES AND NO RESPONSE. VERY SKETCHY WEBSITE
Response from OKDERMO.comAug 18, 2023
Dear Jessica, we sincerely believe that you are not our customer and wrote that review by mistake or for some other reasons (unfair competition). No one with such a name never reached us via email with any complains.
We think that Trustpilot manipulates the reviews in abusive way without any verification of its clients and soon that will be stopped by the regulators, we actively complaining regarding this issue to a different assositaions to stop abusive behaviour related to ufair competition.
We are open to any requests and will gladly hear your complaints about your experience. We are open to resolve any issues related to your order.
Dear "Jessica" If your experience is indeed as written please reach us directly and we will resolve your case instantly.
With Warm Regards,
OKDERMO.com team
FA
Farnur
Bad service
This people do not care, they use the worst shipping method and you can expect to receive the package in months. Even when I contacted them, they were soo rude and didn’t care. Im so pissed, if only I could get a refund. I will never in my life order from this people again
Response from OKDERMO.comJul 25, 2023
Dear Farnur, we sincerely believe that you are not our customer and wrote that review by mistake or for some other reasons. No one with such a name never placed any orders on our website and never reached us with any complains.
We think that Trustpilot manipulates the reviews in abusive way without any verification of its clients and soon that will be stopped by the regulators.
We are open to any requests and will gladly hear your complaints about your experience. We are open to resolve any issues related to your order.
If your experience is indeed as you written please reach us directly and we will resolve your case instantly.
With Warm Regards,
OKDERMO.com team
AS
ASF
Acne products are so so bad
EN: I bought these acne products. It is sooo ineffective. It looks like we are applying water to the skin. Money thrown out the window!!!!
FR: J'ai achété ces produits pour mon acné. C'est tellement ineffiace. Les produits n'ont aucun effet on dirait qu'on s'applique de l'eau. Autant jeter l'argent par la fenêtre !!
Products/Produits:
Signatret Micro® Gel 20g/0.7oz
Brand name: Retin-A Micro Gel
Tretinoin 0.05% Microsphere
Loceryl® Nail Lacquer Kit 2.5ml/0.08fl.oz
Amorolfine 5% Anti-Fungal Nail Lacquer + Applicators
Deriva CMS® Gel 15g/0.53oz
Adapalene Micro® 0.1% + Clindamycin USP 1%
Persol Forte® Cream 30g/1.05oz
Benzoyl Peroxide 10% + Sulfur 5%
Response from OKDERMO.comFeb 22, 2021
Dear ASF, thank you for your review!
Please reach us and we will help you, why you haven't reached usprior posting a review?
Thank you for your understanding
With Warm Regards,
OKDERMO.com team
JE
Jess
Horrible Experience
Horrible Experience. I placed an Order on November 4th, waited 6 weeks,still nothing. They made me do all the work in contacting Usps and they said my package is lost no movement since JFK airport..OKdermo never offered to refund me after waiting for so long, they just sent another package and 4 weeks later I still don't have that package either. They will not help me at all. Very poor customer service. They do not care that I've waited for 10 weeks and they don't care if I have to take a total loss on this order
REPLY TO OKDERMO'S REPLY: First of all, how dare you. I DID open a claim on Saturday January 16th. It took me a few days because the claims process needs your address and package details that I did not have because only the SELLER would have those details! That is why I asked you to start the claim, 3 times!! You would not start the claim. I have tons of email evidence of that conversation. The package was NOT SIGNED BY ME, that is literally the first thing that I emailed you I when I looked at the tracking and it said signed! Yes I told both you AND USPS that the package had my first initial and last name and that it was fraud who ever signed my name including the USPS driver. You have no idea what you're talking about. A little tip, don't accuse your customers of being suspicious when you don't know what you're talking about!
Response from OKDERMO.comJan 18, 2021
Dear Jess, thank you for your feedback left!
Due to pandemic situation delivery taking longer, sometimes parcels lost during the transport. We reshipped your order for free via the Express shipping method. The reshipped order has been delivered successfully and marked as delivered via the USPS tracking website. You said that you never signed the package but don't want to open a case with the USPS. It is quite suspicious, don't you think?
We wanted you to open a case with your local USPS post office to check who picked your parcel - but you declined our request for some unknown reasons, it is even more suspicious, because if you are right in this situation USPS would confirm that your parcel actually was delivered to someone else instead of you. But you don't want to use this chance to prove the truth.
We want to help you but it seems that what you say is not true because the parcel had been delivered and signed by you as mentioned on a parcel tracking website. Please check the package with your nearest neighbors, maybe they picked up your package and signed for you.
Please understand, we can't be responsible that someone locally picked your parcel instead of you, as you said, unfortunately.
Thank you for your understanding,
OKDERMO Team
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Reply to Jess's Reply:
We didn't know that you opened a claim, you didn't say us anything regarding this. We immediately provided you full package details and shipping address.
We can't open a case because we are not a recipient - only a recipient can open such cases. We can't post here tracking details but we emailed you the tracking link that contains the tracking information with the signature with your name and surname.
Dear Jess, for us, as a seller, the official confirmation of the delivery - is a tracking link with the delivery confirmation which we both have. We simply can't be so kind and reship everyone's orders even if they officially (according to tracking details) confirmed as delivered by the post service.
It is your local USPS post service issue, we are not responsible for that and not related to it. Kindly asking to understand that.
After the investigation please let us know and we will continue our discussion.
Thank you for your attention,
OKDERMO Team
MG
MG
Had to pay € 20 for customs duties to…
Had to pay € 20 for customs duties to Austria. This is not mentioned anywhere on theire web site. Be careful! Will not order again!
Response from OKDERMO.comAug 22, 2020
Dear MG, thank you for your review!
We are so sorry you faced import duties, but it is mainly a question to your country's customs. Kindly check the Shipping policy you agreed during the order placement.
With Warm Regards,
OKDERMO.com team
