OKDERMO.comReviews of okdermo.com

Regarding Ivermectin, there’s no way to confirm the Ivecop is genuine Menarini product other than direct manufacturer verification. Currently Meranini’s group has a variety of Affiliate-companies they work with and it is publicly displayed. Carefully investigate the source.

I have ordered from this company over the last 2 years and never had an issue...until now. The good: 1. clear updates on shipping status and delivery date (to US is about 4 weeks) and 2. when available, brand name product with long expiration dates. 3. they respond to emails promptly (although they do not address any issues). The BAD: 1. they no longer accept credit card payment. You must pay via a direct transfer of immediate funds to them through your bank or credit card. 2. if you order Brand name and they are out of stock, they automatically ship you Generic without contacting you first. This is not stated anywhere on their website. 3. they do not offer a refund for the difference that you paid between the more expensive Brand name and the less expensive Generic name. 4. if you do not want to keep the substitute product (that you did not order), you must pay for return shipping and then they will send you a discount code for future orders. **UPDATE** I see that OKDERMO posted a response to my review. Let me make a couple of corrections to their response and then I will address what they offered. First, they stated that I did not address that I wanted a refund for the "substituted" product. This is not true. In my email to them, I stated everything that I stated above in my review as well as letting them know that I could not use their "substitute" product and wanted to return it to them for a refund. Second, it was stated that they reached out to me and I "stayed silent". It is true that they sent me an email right after I posted my original review here, asking me for my banking info so that they could refund me for the generic product. I did not see their email until the next day, when I immediately responded and gave them the requested info. They also asked me if I would revise my review. I have received my refund for the 2 products that I had not ordered. It is unfortunate that it took me having to leave my review here to have them offer the refund. I have upgraded from 1 star to 2 stars. FYI, they told me that the J&J/Janssen Retin A was discontinued by the manufacturer and may never be available again, yet they are still offering it for sale on their website.