OjcommerceReviews of ojcommerce.com

The product was nice but the pillows were different sizes on the back of the loveseat. The company will do nothing without the original boxes. Their customer service is the worst!!!! They keep sending canned email responses. NOT HELPFUL.

I accidentally hit order by mistake & notified OJCommerce immediately (within 5 minutes) but they would NOT cancel the order. Shipped product & now I will refuse it with carrier AND credit card company. WORST VENDOR I ever worked with. Took days to communicate with.

I highly discourage you from buying anything from this company. We purchased two desks form Home Depot. One was fine and the other was broken. We put together one and brought the other back to Home Depot. We ordered it again. Again, the same piece came broken. Did it again and for a third time the same piece was broken. I called Home Depot and asked to just get the broken piece sent. They sent an email which OJ Commerce replied to quickly asking for pictures. I needed to send them three times as they claimed they were never attached to the email. I then get a call asking if they can refund me $25 and I keep the product as is. I told them no, that I want the broken piece shipped out. I checked my email 2 minutes later and had three emails asking me to accept a $25 refund and then a fourth email was sent a couple minutes later stating they were going to refund me $98 and I can dispose of the product how I wish. If I wanted to do the work of disposing and paying for a large item to be trashed, I would, but I don’t and $98 wasn’t even the purchase price. I emailed them again stating I just want the broken piece and that they don’t have my credit card information so a refund can’t be made. I was told the refund was processed and there is nothing they can do. Definitely poor customer service. I have no faith in ever seeing my full refund. Save yourself the headache.

Beware of this shady outfit. They sell on Amazon. Offered a table on sale and in stock, and then, waited 5 days to tell me the order was cancelled. Amazon rep told me that they cancelled my order and then raised the price $250 dollars and re-offered the table for sale. We don’t need these slime balls screwing customers over.

Really bad seller. Don't buy. Same for me as others, sent wrong futon, won't pick it up, send multiple nonsense emails. Won't refund.

I give it one star because zero is not an option. My experience has been the same as many others - multiple nonsensical emails with conflicting information (shipped/not shipped; different order nos., etc.) and ominous warnings about what might happen if I don't make myself available on the (unspecified) date when the package is delivered. It's been 30 days since the order was placed and paid for, and 18 since I tried to cancel the order, but still nothing expect the suspect emails (none of which acknowledge my attempt to cancel the order). Please be sure to read the many BBB complaints.

I bought a cat tree/condo from them They took my money and a week later I get an email from them saying they ran out of them and will refund me when they initiate a cancellation. 7 Days later and they still haven't initiated a cancellation and tell me to be patient and keep on waiting. Then they keep on sending me 5 of the same generic e-mails all saying the same thing, even after I called them and they couldn't tell me when they will work on it. Buyer Beware with this company. Don't buy from them....or you too will experience the same thing. I will now have my Bank go after them and get their Merchant account taken away for fraud. Now TODAY, 5/12/2025 I get a response from them. I rest my case with company. Almost one year later.

I ordered two of the same item. OJ shipped and charged me for four items. They insist I pay for return shipping of the duplicate order, but that is higher than the purchase price. (The items are heavy furniture pieces.) It appears that OJ is dumping inventory by duplicating orders. DO NOT ever order from OJ as you may end up with duplicate, unreturnable items.