OjcommerceReviews of ojcommerce.com

I purchased a Christmas tree on Walmart.com and apparently these people were the sellers. The return policy on the website stated I could return it to the store so I went to the store to return it and they couldn't accept the return. So they told me to contact walmart.com. I did and I also contacted the seller and explained the situation. I asked them to give me a pre-paid label and they said sorry but they can't and that I needed to pay to ship this huge Christmas tree back! What?! So Walmart's website says that I can return it to the store under the return policy and then I bring it to the store and they can't accept it and now the company is making me pay for shipping to return it?! I even asked to speak with a manager and he was "in a meeting". So ridiculous. TERRIBLE customer service and very misleading. Lesson learned, I will never purchase something on Walmart.com that isn't shipped and sold by Walmart.

I purchased the Karla Dubois Wooster Dresser in Almond from ojcommerce in 9/26/2020. When my daughter received the dresser it was missing two legs. I called them they sent the two legs but one of the legs would not screw in tight to the bracket. I called ojcommerce again sent them pictures which explained the problem also a video showing the problem. My daughter received two brackets on 10/23/2020 which did not fix the problem the leg is still loose. I called today 10/26/2020. First the told me that the dresser was out of stock and they could not send me a replacement dresser or any parts. I told her I don’t want a new dresser I just want a leg that fits!! She than said she couldn’t send anymore parts because the item was out of stock. I told her I wanted to speak to a supervisor so she put me on hold than came back and told me that the supervisor was unavailable and that they will refund me my money because the item is now defective and they are not making it anymore. Which was funny because 5 minutes earlier she told me it was out of stock. So now I have a dresser with 3 legs which is no good to me. I purchased the bed, Changing table and I want the matching dresser. Not only if the product defective so is Ojcommerce. I have tried many of times to email Karla Dubois to get this matter fixed but nobody has responded. I also called their number and because of Covid all customer service support is online. I have been dealing with this for a month. This was a gift to my daughter & son-in-law for my new grandchild and how embarrassing this whole ordeal has been plus this dresser cost me $350.00 and to know this company and Karla Dubois will not stand by their product. I would not recommend this product to anyone.

Loved it! I purchased a Framed Floor Mirror by Naomi Home. It arrived in a timely manner, was packed very well, is a quality item (solid, nice frame, good color), and looks fabulous in my dining room. I absolutely would purchase again!

Quick shipping!! My island was exactly as pictured. No damage during shipping. Everything went smoothly!!

Purchased a Sauder desk that came excellently packed. Directions were great. Put it together myself in about 3 hours and it shipped free and without state tax. And cheap compared to Ostock or Wayfair or Amazon. Happy buyer here

Finally found a company that really goes out of their way to get your order to you in a timely fashion. I placed an order for reusable hot packs for my bad back. I was notified that they had shipped them just hours of me placing the order. This order arrived in perfect condition 4 days sooner than expected. I would definitely buy from them again. Impressive service!

I purchased a large beautiful beveled mirror and I absolutely love it. It was packaged great and the shipping was extremely quick! I love my new mirror..Thanks Ojcommerce!!

Ordered a student desk for my granddaughter who is currently doing remote learning. After a few days without contact other than a confirmation I started checking the order status online. It kept staying at "processing" so I tried to call, was kept on hold for almost an hour. When I finally spoke to someone she said the desk had been delayed and might be back in stock in 3 weeks. I received no notice of that although she said there should have been an email. There was not. I cancelled the order as the projected date was not guaranteed. I received no word of apology from the customer service rep. I would never buy from this company again. Bev Smith