Ogawa World USAReviews of ogawaworldusa.com

Rick was very hrlpful and polite Very professionsl and answered my inquiries nicely

I purchased our OGAWA Master Drive AI Massage Chair on 10-31-2022. Less than 24 hours later, I discovered the price dropped and they had added in the extended warranty which I really contemplated initially but the cost for it in my opinion was too high. My heart sank. After a 2-month extensive search and review of options, reading through countless customer reviews and opinions, calls to various other companies, advice from others who purchased their chairs elsewhere and still more researching, we finally decided that Ogawa was the one for us. I couldn't believe it that I made our purchase just a few hours too soon before they were to offer a great deal. I immediately contacted the company. WOW! I actually talked to a real person. This company without hesitation, apologized for this chain of events and I was immediately refunded the difference in price and granted the extended warranty. They even followed up with a confirmation e-mail too. Fast forward two months later: Our chair had arrived within a few days as promised, on time, very well packaged and with very precise and clear instructions for assembly. Unlike other massage chairs you read about, this chair can easily be assembled by 1 person, but the base is quite heavy. I'd advise having 2 people to help get the base carried to where you want to have it. From there, just follow the instructions which are clearly described and explained. The only difficulty I had was in separating the 2 side boards. They are fitted together really tight and I was fearful of pulling them apart too hard and cracking them. I putzed with this piece quite long. I think it would have been best if maybe they did not come already fully adjoined. The zippers on the seat covers can be tricky but manageable. I reviewed a few YouTube videos on assembly along the way and those helped a great deal too. WE LOVE THIS CHAIR! It does everything it claims it can do. Thus far, it has proven to us that we definitely made the best decision on purchasing this brand of chair. It is worth the investment. Our research paid off. Ogawa, We Thank You!

Sarah with Ogawa Support was fantastic. Responded to emails quickly, got me a discount that essentially paid for the white glove installation. She also amended my order after I ordered the wrong color. I was not on site for delivery, but was told it and the installation went flawlessly. As for the chair... WOW! Once you sit down, you do not want to get up- if you manage to stay awake!

Rick was fantastic. We played 20 questions and he won every time. Thanks Rick for taking the time to walk me through the purchase. I appreciate your honesty and patience. Happy holidays!

Incredible experience with Rick on the phone. I had questions before my purchase. He answered all of those plus some I didn't even think to ask. Very knowledgeable and passionate about the the product he sells. If the delivery and chair is half as good as the experience with Rick, I'll call it a win all the way around.

I spoke with Rick several times, prior to making a purchase. He was so personable and pleasant to deal with and super helpful and patient with me, answering all of my questions. When he told me that I would receive an email about my inquiry, it arrived to my inbox within minutes. My interactions with Rick/Ogawa World USA have been the best customer service experience that I have ever experienced. I could have made the purchase from another online company, but excellent customer service like I received from Rick, made my decision easy! Thank you!

Rick was amazingly helpful. He thoroughly answered all of my questions and now we are just awaiting delivery of the chair.

Rick was phenomenal during the hold buying process. He promptly returned all my calls, even though I had arranged to purchase elsewhere. Knowing this, Rick even negotiated on my behalf. Absolutely no pressure, pure professionalism. Once I decided to order, Rick followed with an email with a personal touch and Sarah kept me apprised of my shipments movement. The time-frame for the arrival of my massage chair was just as I was told, and without delay.