Ogawa World USAReviews of ogawaworldusa.com

Excellent customer service ! Very helpful and answered all my questions!!

He answered all my questions and helped me complete my order

My nephew recommended Ogawa and the Master Drive AI 2.0 Massage Chair to us. He answered many questions for us based on his experience, and then recommended Ethan to us. I called and Ethan very patiently answered the rest of our questions and explained the process to me. Sarah then sent the letter re-Synchrony and the process to order. It was a very simple process and I ordered our massage chair right away!

Our family members had & used 3 different massage chairs from another brand in the past years, but then each of them had clear pros & cons. We couldn’t be fully satisfied with them. And then, after our detailed research online, we recently communicated with Ogawa & purchased the Master Drive Duo model. Fortunately, we had the best experiences with Ogawa on their prompt & kind “customer services”, quick “shipment/delivery” and most importantly the great “quality” (both in hardware & software) of the massage chair. This has been our positive experience with Ogawa for the past several weeks. Thank you, Ogawa! We enjoy this chair a lot these days.

My experience has been amazing from ordering to delivery and the quality of the chair itself. I'm very happy I chose Ogawa. Thank you.

Amazing customer support!! I had an issue with the delivery company not being able to put together my chair and Ogawa resolved the issue same day, providing me a refund for the Assembly charge. Great experience!!!

Ethan help me decide on which Ogawa chairs to order. He was very helpful and accommodating. Thank you Ethan and Ogawa World USA!

I honestly cannot tell you how helpful Rick was. He’s so informed and directed me to the right share for my size and height. Rick saved me a lot of money. And time because I would’ve bought the wrong chair.