Ogawa World USAReviews of ogawaworldusa.com

Rick, He is very kindness explain to product. Thank you again.

Customer service was fantastic! I researched what seemed to be an endless amount of massage chairs to the point of exhaustion. Through my research I felt Ogawa was the best company. I called the company not knowing which chair would be best for my wife and I. Ogawa spent a lot of time going over the benefits of each chair making my decision so much easier. Thank you Ogawa Team for all your support!

Have only just placed the order, but so far the service has been excellent!

I am very pleased to work with Rick...I was looking for a quality product with valuable features. It took me almost a year until I got in touch with Rick who took his time to introduce Cozzia Qi Massage Chair to me with its great features, possibilities I found him to be processional, patient , knowledgeable and always available to talk to me and to explain all the details about the product buying process warranties and deliveries. I was able to get a great deal thanks to Rick and I always felt as a valued customer! Rick is a real representative of excellent customer service. I am very thankful to him and will recommend this chair and Rick's services to my friends and colleagues.

My customer service experience was excellent with Ogawa. I was searching for a massage chair for a business. The sales department was extremely helpful in giving me all the information I needed in making a my decision.

Salesman was very knowledgeable and helpful. Offered up his opinion to help me throughout the sale.

The first Ogawa 3D Message chair was delivered, but the people putting it together did not take out the shipping bolts. So, when the chair reclined, it messed up the frame before breaking the bolts. That shows how powerful the motor is on the chair. Ogawa did not hesitate about replacing it with a new one. However, the color was unavailable due to Christmas sales. Once in stock, it was sent out again and assembled by a service tech, instead of a delivery man. I have now used this chair everyday for almost two months and am extremely please with the company, sales staff, quality and effectiveness. This is the third brand message chair purchased and also the most advanced. The other popular brand chairs purchased did not hold up well and only gave temporary relief, but the Ogawa 3D is a true blessing. I am a professional freshwater fisherman and after one neck surgery, three back surgeries and the doctors wanting to do another back surgery, I decided a better quality message chair might help and cost much less than another surgery. So, I did a lot of research before spending money on another chair. I wanted a chair to give long relief and save-off or eliminate another back surgery. As of now, this chair is doing exactly what I was hoping: almost all day pain relief, more flexibility, relaxation for better sleep and lots of massage options with the flexibility to adjust the intensity levels for different days. I believe you will be as pleased as I am with the 3D chair from Ogawa. BD

Throughout the entire process, Rick, in Customer Service was outstanding! I feel very good about the experience and the product I purchased from OGAWA. Cannot wait to receive and enjoy my Refresh Massage Chair. Highly recommend them!!! Rob Satisfied Customer