Pierre B.
Worst on line service ever
Coming from Canada and living 5 months a year in Florida, I tried using my Canada based US$ Visa credit card to buy On line 4 tickets to SeaWorld from « Official Ticket Center ». Because their security system (Official Ticket Center) didn’t match the IP address normally associated with the credit card, they blocked the transaction, which triggered an alarm to Visa who in turn cancelled my card. At « The official Ticket Center » you should know that tourist from abroad will use their credit card in the USA and obviously will have a different IP address when purchasing a ticket on line. Revisit your security procedures or send a clear message on your Web site Mentioning that we can not use foreign based credit cards to by tickets from you. I Will make Sure I never use your site again and advise my friends and others not to use your services. Pierre B
Response from The Official Ticket CenterFeb 25, 2020
Hi Pierre. We do apologize for the inconvenience you have experienced. Due to the way our fraud prevention service is structured, all details must match the cardholder's information when purchasing tickets. Sometimes this policy can cancel a legitimate transaction. This precaution is to ensure that all tickets are distributed safely.