The Official Ticket CenterReviews of officialticketcenter.com

Our March trip was canceled. My daughter is a nurse in NJ and we are not going to be able to go to Disney before December 15th. After December 15th Disney says that they would apply the value of the tickets to the purchase of a new ticket but that only works if you bought the tickets directly from Disney. I tried to get a refund or credit for further use through e-mails and live chat. The "live chat" person told me they would get back to me but it did not happen nor did they answer my e-mail. Their tickets are valid but customer service is very bad. 05/14/2020 Still waiting for someone to contact me ..... 05/21/2020 Today I received a full refund

It was the cheapest place to buy universal studios tickets!

It's unfortunate that my credit card was being rejected, not at my end, but from the sensitive computer system at the Official Ticket Center. Fortunately, the person helping me through this was relentless in trying to find an answer for me. Two days of conversations. Although we couldn't figure out the problem with my card, her customer service efforts were excellent. I felt she did everything possible to help me through this. Thank you Rebecca...5 stars for you!!!!

Great prices, easy to navigate and find whet I was looking for.

Great price. Website did not work well on a tablet and had to complete the order on a computer to be able to find the shopping cart. The email confirmation with the tickets details and how to link the tickets to my Disney account was specific and well written. I appreciated the guidance in the email because my biggest concern was linking the tickets to my Disney account.

Amanda did try to answer my questions via online chat, but I did not realize that this site is not "really" Disney, so she didn't have any information that I had not already gotten in Google.

Wish I could have gotten a paper ticket instead of an e-ticket in order to save me time at will call, but the price was the cheapest I could find.

Reviewing customers' online accounts (e.g. facebook, twitter, etc.) is not a professional nor robust fraud prevention strategy. Understood that the product is ripe for fraud in that they could use stolen card #s to order e-tickets. BUT there are preferred ways to protect against this: send a confirmation code to a customer-supplied phone number, which may then be used (via services like EveryoneAPI) to confirm that phone is also tied to the billing address. I like your service and pricing but your fraud prevention method makes your company appear unprofessional and an intrusion of privacy (why should my ticket vendor being looking at my social accounts?!).