Joseph D.
Christmas gift fail
Ordered 12 days before Christmas and as of 12/22, the order did not even ship yet. any reputable website will have a header on their website if they cannot provide an order by the holiday. instead they bury some BS in their terms/conditions and use that as their clutch for complaints. in my complaint, they said they get it directly from the band, so save yourself and go directly to the bands official merchandise site and buy from them, cut out this poorly managed, not customer service focused company.
Response from Official Band ShirtsDec 22, 2025
Good Afternoon Joseph, Thank you for your message and purchase! According to our system, your order was placed on 12/13/25. The items which were purchased state on the item pages that they 'Will Ship Within 5-10 Business Days'. The estimated delivery date displayed at checkout for your order was December 24 - December 31. This date is stated with the shipping method selected prior to submitting payment. We are very transparent with the estimated delivery dates for customer orders. If you have any further questions or concerns please reach out to our support team via the Contact Us link found at the bottom of our site. We respond to all inquiries within one business day, Monday-Friday. Thank you! Lauren Official Band Shirts Support