Official Band ShirtsReviews of officialbandshirts.com

Response from Official Band ShirtsFeb 9, 2026

Hi Willie, Thanks so much! Quality and fast delivery are what we aim for — glad it showed. Lauren Official Band Shirts Support

Response from Official Band ShirtsFeb 5, 2026

Good Afternoon Kristie, Thank you for your feedback, and we’re truly sorry for the delays and lack of communication you experienced. This is not the standard we aim to provide. While we’re glad your exchanged item has now been delivered, we recognize the process should have been smoother and more transparent. We are actively working to improve our fulfillment timelines and customer communication to prevent experiences like this in the future. If there’s anything further we can do to assist you, please contact us with your order number via the Contact Us link found at the bottom of our site, and we’ll be happy to help. Lauren Official Band Shirts Support

Response from Official Band ShirtsFeb 4, 2026

Good Afternoon Shad, Thank you for taking the time to share your feedback, and we’re very sorry for the frustration this experience has caused you. This is not the level of service we aim to provide, and we understand how disappointing it must be to feel stuck in a loop—especially when our policy advertises free returns and exchanges within 30 days. We’d like to make this right. We are happy to process returns for both shirts and ensure you are fully within the 30-day window, regardless of any delays in communication. If you prefer, we can also provide a prepaid return label or assist with an exchange instead of a return. Please reach out to us directly at your earliest convenience with your order number, and we will prioritize your case. You can contact us via the Contact Us link found at the bottom of our site with the best way to reach you, and a member of our team will follow up promptly. Thank you again for your patience, and we appreciate the opportunity to resolve this for you. Lauren Official Band Shirts Support

Response from Official Band ShirtsJan 27, 2026

Thank you for your message and purchase Susie! Very sorry to hear of your experience on our site. Our system is showing the new size for the Police t-shirt you exchanged shipped out to you within one business day of your exchange request online. It was confirmed delivered at your stated shipping address yesterday, January 26th. Also, the other three items in your order are scheduled for delivery this Friday, January 30th according to your USPS tracking details. To clarify our exchange policy, there is no additional charge to customers for any item exchange on our site. Your original form of payment is not refunded or charged at all during this process. A new item is simply shipped once the returned item is processed. We hope this information helps. If you have any further questions or concerns please reach out to our support team from the Contact Us link at the bottom of our site. Thank you! Enjoy your order! Lauren Official Band Shirts Support

Response from Official Band ShirtsJan 27, 2026

Good Afternoo Gina, Thank you for your message! Unfortunately our system is not showing an order under your name in our order history. Perhaps you have mistaken us for a different site? Please note, any order completed on our site must be through the web address OfficialBandShirts.com. We have received reports of social media ads containing our logo and company name selling band t-shirts for $1.99. Unfortunately this is an online scam from China. Our site structure is replicated with items for sale at very low prices. The customer then checks out at the web address chubbiet.com. This is a scam, as this web address is not associated with our company. If you feel you are a victim of this scam, we suggest you filing a chargeback with your credit card company. As these orders are not placed on our site, but through a company in China. If you have any further questions or concerns please reach out to us via the Contact Us link found at the bottom of our site. Thank you! Lauren Official Band Shirts Support

Response from Official Band ShirtsJan 27, 2026

Good Afternoon Gary, Thank you for your message and purchase! Very sorry to hear of the issue with your Mystery Pack order. Our system is showing these items were backordered for some time and we provided an estimated restock date. The items you mentioned have shipped and have been delivered to you since. ery sorry again for the delay in you receiving your purchase. If you have any further questions or concerns please reach out to us via the Contact Us link on our site. We'd love to help. Thank you! Lauren Official Band Shirts Support

Response from Official Band ShirtsJan 27, 2026

Thank you for your message and purchase William! Very sorry to hear of the size issue with your order. Please note, the size charts on the item pages do state to allow a 1-2 inch tolerance. If you would like to exchange your item for a different size, that is certainly possible. We offer free returns and exchanges from our online returns portal within 30 days of purchase. Our system is not showing you have requested this. If you would like help exchanging your items, please reach out to our support team via the Contact Us link found at the bottom of our site. We're here to help. Thank you! Lauren Official Band Shirts Support

Response from Official Band ShirtsFeb 5, 2026

Good Afternoon Judith, We’re very sorry to hear how upset you and your granddaughter were, and we take concerns like this seriously. According to our records, your order was confirmed delivered to the address provided at checkout. We also show that our team responded to your inquiries in line with our stated response times. That said, we understand how distressing it is when something feels unresolved—especially when it involves a Christmas gift for a child. We would like to look into this further with you. Please contact us directly with your order number and any additional details you have, and we will review the delivery confirmation together and work toward a resolution. We appreciate the opportunity to assist you. Lauren Official Band Shirts Support