Octopus Energy USReviews of octopusenergy.com

CEO admits to fraud: Octopus Energy deceives customers by using AI responses instead of real people. When you reach out for help, you receive a fake AI response, and not a real one, with no disclosure. Evidence: Google "AI is doing the work of 250 people at an energy company and satisfying customers better than trained workers, CEO says". (TrustPilot does not allow posting links)

Octopus has just released a new version of their app. My impression is that they have not bothered to do any testing. It is so full bugs that it is impossible to use . They have to cheek to praise their customers for finding the bugs that Octopus should have found in its own testing. They are now on the third release of this version app and it is still a pile of horse manure. Major functionality is missing such as Meter Readings

The worst energy company I’ve ever known. I’ve been with them a few years know and I’ve had nothing but problems. They’re constantly adding new charges, some times adding hundreds or even thousands to my bill overnight. Every time I speak to someone they reassure me everything has now been dealt with but only few weeks later I’m faced with more problems which take days or weeks to resolve, rinse and repeat. They seem to have no idea what they are doing and I absolutely hate having to deal with them. Avoid at all costs!

Worst energy company I have ever dealt with horrendous bills got out after 3 months do not use this awful company