Octopus Energy USReviews of octopusenergy.com

I had made an error with my Direct Debit. I emailed Octopus and within an hour Courtney had sorted it and communicated with me clearly and professionally. I have always found excellent customer service when dealing with Octopus.

Good customer service

Eric made transferring our electricity service to our new house a breeze.

Spoke to Charlotte today in cus service and oustanding help. I have received consistent excellent customer service from OE being able to send email which gets responded to. I can call and get to speak with someone in less than 1 hour (which is what I experience with my current provider). So helpful thank you.

The customer service is wonderful. The rates are great! I was seaching for an electric company that checked all the boxes. Enviromental stewardship, friendly service, and most important, great rates that don't penalize me for using less than 1000 Kw.

excellent service, well explained, always in the shoes of the customer, making sure we pay less!

I emailed a question to the address given since it was after office hours. I received a quick and helpful answer from Brian. I then asked another question, which was also answered quickly. I'm looking forward to working with this company.

Brian was extremely responsive to an issue with ERCOT and solving the problem with signing up for service with Octopus. Unlike other energy supply companies I have dealt with, there was almost no wait to talk to him or I could leave a message and got a quick call back. I also was very impressed that I could talk to him each time I had further information, instead of having to explain from the start with a new person with each follow up call. Best customer service I have dealt with in a long time!