Octopus Energy USWe understand that green energy is cheap energy. Better for you, better for the environment. We offer multiple low-cost plans depending on where you live and only offer 100% renewable energy.
Octopus Energy US (octopusenergy.com) has 262 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Tess P.
I had a problem with payment methods and called, they answered within a minute and I was able to talk to a real human being, Eric. He was very professional and got my issue sorted in just a few minutes. Dealing with bills sucks already, this being easy made it a lot less painful <3
Olga H.
Ms Clarissa was most patience and very helpfull with all of my questions and was always very polite even though sometimes I kept repeating my self if I did not understand her explanations but she was great in explaining it was on my side that I was not understanding ther terminologies of usage for the Kws or how every you say it...she was just as calm and so so helpful...I had to write something about her becase again I can keep repeating it she was awesome...My name is Olga Hinojosa..thank you for having such a great employee to attend your clients.
Bethania B.
Clarissa was very helpful. She was polite and friendly. Very good customer service experience during my call.
Marco C.
I did have a grate experience with costumer service today, Clarissa, was very helpful and respectful with me and my Mother, also she was very kind. We understand everything that she explain to us. Personally I will like to have her on the telephone next time I call for any question regarding my electric bill Thank you
Mary V.
Clarissa is a great customer service representative and every time you call Octopus Energy she will answer all your questions kindly, I recommend to ask for her assistance! She and every one that answers the phone when you reach the company will give you an outstanding service.
Debbie Gilmore D.
Spoke with Eric this afternoon and he was very helpful. He explained things very clearly. I am very happy with Octopus Energy.
Michael C.
Awesome Customer service They handled my situation promptly and efficiently.I was quite satisfied with the service
Bob K.
I called Octopus Energy to discuss why I was charged two different Oncor delivery charges this month & your CSR Eric explained that Oncor’s price changes once a year & that happened during the month. We also spoke about my contract expiring in a few months & he was extremely helpful with ideas & suggestions how I can remain with Octopus Energy. I was impressed with him & with Octopus’ cancellation policy & overall efforts to retain customers.
