Octopus Energy USReviews of octopusenergy.com

Their phone system seems to lend to an easy way to talk to someone. Talked to Mellisa Campbell, and she helped walk me through options, and informative without sounding cookie cutter or scripted. Even though the call was short, I was not rushed, and that we had all the time in the world for me to get it “right”, even if octopus wasn’t the right company for me. (Spoiler, how can I NOT switch) Recap: Excellent customer service. Super easy sign up (did it online)

Eric was so polite, helpful, knowledgeable and answered all my questions . I would recommend this company to anyone .

I struggled for several months with a recurring billing issue and then supreme customer support person Eric stepped up, did the research and sure enough was able to resolve the issue!! All the way around it has been an enjoyable experience with Octopus as my energy provider :)

The rep answered the phone right away and resolved my issue quickly in a clear and professional manner!!! Very helpful and courteous!!!

Melissa provided much help in getting my bill straightened out. After verifying that half of the bill appeared to be missing, she got some of your experts to review it to find out what went wrong and fix it. During the time it took to fix the problem, she kept me informed of the status

Melissa was first class in helping to resolve my issue. I was able to deal with her directly each communication and called me back personally each time very promptly. She even called me back this week to ensure my service was not interrupted. Excellent Excellent Excellent!!!

I requested information and for an example about real time settlement pricing for a solar buy back program. I received a quick response from Brian who provided clear and understandable information about real time settlement pricing and the link to ERCOT Real-Time Settlement Point Prices Display. I have chosen Octopus Energy USA as my new electric retailer because without even being a customer, the representative's input was a HUGE help. I look forward to receiving great customer service with Octopus Energy USA!

Melissa was super patient and quick to help with my renewal. She also gave me other options in case I want to switch my plan. Octopus energy always has great customer service, a great app, and unbeatable rates! I highly recommend this company to everyone I speak with.