Octopus Energy USReviews of octopusenergy.com

Clarissa was knowledgeable in checking the status of my newly installed WiFi thermostat. She was able to verify my new rates and make sure they were correct.

Easy to get to a real person and when connected the person helped me immediately. Hold time was a bit longer than expected, but not bad.

The customer service representative answered all of my questions, and I had a lot, with not hesitation and was so nice about it.

Great recent experience sorting out a billing issue. Thanks to - 'Charlotte OB11' - for the help Stopped receiving bills for two months for some reason. But it was all sorted out about half an hour after I called up. Have found Octopus' customer service very good so far. You call up and speak to a real person who can sort things out. Came over from Bulb Energy.

Recently moved to Texas and had my first taste of the Texas energy market. That's another conversation. Octopus piqued our interest in the myriad options and I reached out to discuss with a rep, who answered our questions and got us signed up without a hitch. It was later that hitches started. One of the big sells for us was the monthly bill discount that came with having a qualified EV car. We do, but our charger was not in the list that must be filled out as part of signing up for the "Intelligent Octopus" service that enacts the discount. I reached out by email and within a day, they had the information they needed and added our EV Charger (Grizzl-e Duo) to the qualified chargers list. Awesome! Still couldn't complete setup of Intelligent Octopus, new error. I called in and spoke with Melissa at this point. She was courteous and helpful, and by the end of the call we had Intelligent Octopus signed up and working with our car and charger. Melissa also answered additional questions we had while they were working through troubleshooting the issue. The customer support we've received has really gone the extra mile to reinforce that Octopus was the right choice for us.

Roland was very helpful at listening to my concerns and resolving them during our call.

Fast, knowledgeable and efficient.

Jake's knowledge, patience and understanding is awesome. I am a customer that is new to solar and because of Jake I had an exceptional experience. I have called around to other companies and they were not able to assist me with understanding the solar way. Jake's awesomeness sealed the deal. His priority was making sure I had an understanding and not focusing on the sell or upsell. I really appreciate the experience and look forward to doing business with this company. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐