Octopus Energy USReviews of octopusenergy.com

Lizzeth did a fantastic job explaining the benefits of Octopus Energy and I was able to sign up immediately with her help.

I spoke to Alfred, explained my problem and he put me on hold for a couple of minutes and when he came back to me he had resolved the problem and the £150 was back in my balance,he explained why it had occurred and the problem was resolved.A very pleasant experience,Alfred was totally professional listening to my concerns before addressing the problem extremely professionally.lt certainly took the stress out of my day,and made me realize being with Octopus Energy was the correct power supplier for me!

Clarissa did an amazing job when describing the plan and all the extra details

Thuy was helpful and conscientious and did a great job of sorting out my new supply.

Jake was very patient and informative. I liked how professional he was even a few minutes before the weekend! A real expert and any customer would appreciate that

Luis was amazing at helping me today. I was initially upset due to price change and he explained everything to me and what I needed to do to fix the issue. He was super quick at replies once all my information was submitted and got everything taken care of quickly. Thank you Luis!

I emailed Octopus at the very last minute to request a payment arrangement, which is something I've always experienced to be a low-priority concern with my previous energy providers. Their agent (Lizzeth) replied to me promptly, offering a resolve in authentic words (not a form letter) and displaying a level of professional and personal engagement this old girl has never experienced with another energy company! I've known quite a few, too. Thank you Lizzeth for your time, and thank you Octopus.

I called the US office to discuss a discrepancy with my UK bill. I spoke with Payden. I was impressed by his true professionalism, knowledge, caring nature and especially for his patience and understanding. He resolved the issue promptly as well. He is an asset to Octopus Energy and is an exceptional representative for the company. Payden's commitment to the highest level of customer service is to be commended. I hope that his hard work and dedication is acknowledged and rewarded.