Octopus Energy USReviews of octopusenergy.com

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The representative was nice and showed very good professionalism.

They are hard to get a hold of on the phone but once you're able to talk to someone they are extremely polite and helpful. I talked to a representative named Marie and she went above and beyond too help me with the issues I was having. I am very pleased with this company

I've liked being with this company for 1yr so far. That said, there are many stumbling blocks when dealing with website and app. I believe these will be worked out in time, but it IS frustrating in the meantime. Customer service over the phone (in the US) is stellar! Very very friendly and helpful. The email, I'm less sure about. Don't know if I was dealing with the UK by mistake, but I had to keep poking for a response, got passed around to different reps, and after weeks never got a resolution. A 5-minute phone call cleared it all up. The disconnect between UK and US is a bit strange--definitely leads to confusion as evidenced in many reviews on various platforms. The complaints about limited app and website functionality (in US) are accurate. I am patiently waiting for these to get more robust because I like the business model and really want this company to flourish here