Octopus Energy USReviews of octopusenergy.com

Great company explanation helpful staff specialy John

Today was amazing. Because when I talk with representative his name is Brian.He is very polite and knowledgeable. Whatever I have a question he have a answer. I do really appreciate it what he done for me. Thank you Brian and God bless you. Keep up your good work. Thanks. This is Michael

Clarissa was instrumental in helping me connect my EV back to the Octopus app then went the extra mile by ensuring fair pricing for the time my vehicle was unable to charge through the Octopus app. Big thanks Clarissa!

I wanted to confirm that my thermostat was registered and that my rate would be the intelligent octopus rate. It was taken care in less than 5 minutes.

I haven’t had a bad experience with Octopus since I started using them. Every phone call, email, and chat has been very positive. I am writing this review because my home burned down, and Octopus has been nothing but kind and helpful. They weren’t worried at all about the loss of revenue, and wanted to make sure I was okay and safe. I am so grateful. Lizzeth communicated with me through email after my call to make sure that I was okay, and that they had sent me an incredibly generous gift card to pay for groceries. I am beyond grateful. They have a loyal customer in me for when I do have a home again.

Compliments are in order for one of your representatives. Brian A. is such an asset to the Octopus customer service team. He answered all of my questions in such a professional, patient, and positive manner. A++ and I feel he should be recognized for his wonderful telephone presence and expertise.

I was impressed with how personable Clarissa was. She answered my questions and guided me through the enrollment process. She was extremely helpful. Rest assured that I will ask for Clarissa the next time I call back to Octopus Energy. Superb Customer Service!

Payden was beyond helpful with my switch. He was informative, knowledgeable, kind & patient with me. I will be dealing him out if I need any other assistance because he was THAT good!