Ocean & CompanyOcean & Co is dedicated to selling products that promote a plastic free, sustainable lifestyle. Every purchase helps support marine conservation efforts around the world!
Ocean & Company (oceanandcompany.com) has 552 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Mrs sandra K.
I ordered bracelets on 8th November and apart from a confirmation email the next day have heard nothing since. I have had no reply to my email although have been inundated with emails asking me to buy their products. Very disappointed!!!!
Response from Ocean & CompanyDec 9, 2020
We truly apologize for the delay! Your order is on its way and we have shot you over an email with this link.
Kylie
Ordered weeks ago and still hasn't shipped!! Hopefully not a scam.
Response from Ocean & CompanyDec 9, 2020
We apologize for the delay - please send us an email with your order number so that we can look into this for you. We are not a scam. You can check out our BBB https://www.bbb.org/us/ny/plattsburgh/profile/clothing/ocean-and-co-0041-235994690 We are also one of Mote's Marines top donors https://mote.org/support/corporate-partners
Tracy H.
I've emailed the company three times for updates on my order with no response. My order number is 133160 and was placed November 24th. I have no way to track the package and have had no shipment updates so I can only assume that it was not shipped. My biggest disappointment is not receiving replies to my emails and the possibility of not receiving by Christmas as they were Christmas gifts.
Response from Ocean & CompanyDec 9, 2020
Hi there! We spoke with you on Facebook messenger this morning. We apologize for the delayed response. Your order will be on its way this week. Thank you for your patience.
Lori York P.
Placed my order on Nov 15th. Nothing. Messaged them on face book and was assured the order was received. I ordered from this company because it said they ship out of Florida and Canada. I live in Florida so it shouldn't take forever to receive my order. I need to have them so I can send them out to family for Christmas.
Response from Ocean & CompanyDec 9, 2020
We apologize for the delay, however, your order is on its way. We sent you the link via Facebook Messenger.
Marlene V.
I order on November 18th and still hasn't received my bracelets. Order say unfulfilled.
Response from Ocean & CompanyDec 9, 2020
Hi there! We apologize for the mixup. We have gone ahead and refunded you completely for your order and I have created new order for you. It will be shipped out this week.
Janice L.
I ordered 4 bracelets on the 10th November and still haven’t received them ! They were presents for my grandchildren! I am very disappointed. Update 21st December and they still haven’t arrived and tracking said they hadn’t been dispatched!
Response from Ocean & CompanyDec 9, 2020
Janice, we apologize for the delay! Your order has been shipped out and we sent you the link to your email.
Angia S.
I placed an order on November 16. I haven’t received the bracelet I ordered. I also sent an email to customer service yesterday morning and still haven’t received a response. I’m trying to find a phone number to call but haven’t had any luck.
Response from Ocean & CompanyDec 9, 2020
We apologize for the delay - Your order was shipped out the same day you placed the order and it looks like your order has been delivered. Unfortunately, this time of year delivery is slower than normal.
Barb T.
I ordered 4 bracelets on November 11 and still do not have them. I have no tracking number to because they have never been sent. We celebrate our Christmas the weekend before so, I have a very shortened time frame. Please let me know what to expect. Thank you.
Response from Ocean & CompanyDec 9, 2020
Hi Barb! We apologize for the delay - however, both of your orders have been shipped out. We appreciate your patience with us. If there is anything else we can do for you, please let us know.
