Ocean & CompanyOcean & Co is dedicated to selling products that promote a plastic free, sustainable lifestyle. Every purchase helps support marine conservation efforts around the world!
Ocean & Company (oceanandcompany.com) has 552 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Ka
I ordered a bracelet on 11/25/20. I got an email immediately with a tracking number for the turtle. But no email with the shipping info. It’s been more than 2 weeks and I have emailed but not gotten a reply. No phone number to call. Will wait a bit longer but getting ready to file a dispute with my CC co.
brent E.
Ordered on November 27th. Have sent numerous emails with no response. They dont have a number you can call either. Ridiculous. My order number is 134866
Nancy C.
I ORDERED ON NOVE.17TH HAVE NOT RECIEVED ANY MERGENDISE BUT THEY TOOK MY MOINEY FAST.VERY DISAPPOINTED.MY GIRLS WILL BE UPSET AT CHRISTMAS.SAD.MY TRACKING #129221
Jean H.
I also have fallen victim to this. I ordered on Nov 11. Order # 126079. Nothing......no emails about shipping.....no merchandise. Scam.
Nicole H.
I placed an order Nov 25th Order#133660 UPDATE!!!! GOT MY TRACKING INFO THRU AN EMAIL OCEAN AND CO SENT TODAY 12/11/2020 AND MY PACKAGE IS ON ITS ON WAY,SHOWS IT SHOULD BE DELIVERED TODAY!IBRACELETS WERE DELIVERED AND SUPER CUTE!! placed my order Nov 25th and have not gotten any response to an email I sent. I understand delays in shipping can sometimes occur,but email responses/updates would be much appreciated. You sent me an email to be an Ambassador to your company(this is my 1st time purchasing)but cannot respond regarding a possible shipping date? When I ordered it stated all orders received by Dec 5th would ship in time for Christmas. I'm truly hoping that's still the case. Love the cause,but not super happy with customer service. I also do not understand why you will respond on Trust Pilot,but not on your actual business website?
Paul R.
Looks like I am with the rest of you who have ordered from this company.No word as to where my six orders are.Would like to know if anyone has received there’s yet.Also each bracelet all six of them have the same turtle.Anyway I think I will try and stop payment
Linda
I ordered 3 bracelets for Christmas presents on November 19 and have heard nothing since. The money was taken immediately and I received turtle tracking emails but no information about dispatch. There has been no response from customer service since I contacted them. It is now December 17 and still no sign of these bracelets! No dispatch or tracking number information! That’s 3 Christmas presents not received!
Response from Ocean & CompanyDec 9, 2020
Hi there! We apologize for the delayed response. We are working to get through all of our emails and respond to everyone in a timely manner. All orders that haven't shipped out are going out this week.
David F.
Placed my order on 26 Nov and still not even shipped. Order 134229. No response to emails. Look at all the recent reviews. Apologies mean nothing if they can’t fulfill orders. AVOID
Response from Ocean & CompanyDec 9, 2020
Hi there! I have taken a look at your order and it is currently processing. It will ship out this week. We apologize for the delay.
