steve C.
Do NOT EVER use this company
Do NOT EVER use this company. I sent an almost pristine Samsung Galaxy 21 in the box with all the forms books even the headset, All separately wrapped. I purchased the phone 100% cash but they claimed there was a lien on it? Suddenly their offer dropped. When i asked them to return the phone i got it back in bubble wrap with not one accessory or even the box and charger. What good is it now? Take my advice throw your phone out the car window rather than use OC Buy back MY PHONE IS NOT LOCKED AND NEVER WAS THESE GUYS ARE THEIVES THEY SENT ME BACK THE PHONE BUT KEPT ALL THE ACCESSORIES STAY AWAY
Response from OCBuyBackNov 1, 2022
Hello Steve, I have looked at your order details and am all caught up. You submitted an order for an unlocked Galaxy S21 Plus. Unfortunately your device is still locked to T-Mobile and not carrier unlocked. Your device also shows a financed status with T-Mobile. Unfortunately we do not accept devices that are still being financed or on a payment plan. This is clearly stated on the website when going through the quoting process. We promptly returned the device back to you at our cost. When customers send devices in we only require the device itself. Any accessories or boxes do not get stored away, they are immediately recycled. We clearly state this in our FAQ and terms of service page. If you have any questions or concerns please feel free to reach out to us at [email protected] Kind regards. Support Team