Helen K.
The product I received looked great but…
The product I received looked great but was too small. I had ordered one size but when I complained to Oakjuri that the itsm I received was the wrong size they said my original order wasn’t for the size I thought I’d ordered but two sizes smaller. As a one tine courtesy they offered to replace it for me without me needing to even return the ine I received. Great service. Only negative is that when you olace an irder you do not receive an email confirmation for about 2 weeks and it also does not show the order details ( size, colour etc). Great product quality though and looks authentic
Response from OakjuriOct 22, 2026
Thank you for sharing your experience and for your kind words about our product quality and customer service. We’re glad we could offer a replacement and make the process easier for you. We also appreciate your feedback regarding order confirmation emails and the lack of detailed order information. We understand how important it is to receive timely confirmation and be able to review your selected size and other details after placing an order. We’ll share your comments with our team as we continue working to improve the shopping experience. Thank you again for your support and valuable feedback! Kind regards, OAKJURI Team