OakjuriReviews of oakjuri.com

Response from OakjuriAug 29, 2025

Hi Shivani, We’re truly sorry to see your disappointment. Our customer service team has been in continuous contact with you regarding this issue. To resolve it, we’ve already reshipped the package for you, and according to the latest update, you have successfully received it. We’re not sure why this misunderstanding arose, as we’ve been following up closely to make sure you’re taken care of. Please rest assured that we value every customer’s experience and will continue to improve our service. Thank you for your feedback and for giving us the chance to make this right. OAKJURI team

Response from OakjuriAug 29, 2025

Hi Andrea, We’re very sorry for the confusion this has caused. According to the tracking records, your package has already been delivered. Could you please check your email (including your spam/junk folder), as we’ve been sending you the tracking information there? If for any reason you still haven’t received the package, please reach out to our customer service team directly — we’ll make sure to either resend your order or issue you a refund. Service email: [email protected] We take your concerns seriously and want to assure you that your order is fully protected. Team OAKJURI

Response from OakjuriJun 6, 2025

Hi Julia, Thank you very much for your honest feedback! We’re glad to hear the shipping time was reasonable and that you love the quality of your bracelets. We apologize again for the mix-up with the bracelet size, and we’re happy our customer service team was able to quickly make things right for you. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again soon!

Response from OakjuriJun 6, 2025

Hi Johanna, Thank you so much for your wonderful feedback! We’re delighted to hear that you love the quality and affordability of our pieces, and that they hold up well for everyday wear. Providing great style without the high price is exactly what we aim for! We truly appreciate your support and look forward to bringing you more beautiful pieces in the future.

Response from OakjuriMay 7, 2025

Hi Lela, We're very sorry to hear about your experience and we truly value your feedback. All of our accessories are made from gold-plated copper and designed not to tarnish easily. We also recommend removing them before showering to extend their wear time. If your rings have tarnished, please kindly send us clear photos or a short video, and we will immediately check for any quality issues and upgrade a replacement for you free of charge. We’re committed to making things right and standing behind the quality of your order.

Response from OakjuriMay 7, 2025

Hi Lucia, Thank you for reaching out, and we’re truly sorry for the concern and confusion this has caused. For every order, we automatically send a confirmation email — we recommend checking both your inbox and spam folder in case it was filtered there. If you need any help tracking your order, feel free to contact your dedicated support team at [email protected], and one of our customer care agents will assist you promptly. We’re here for you anytime and again apologize for the worry.