Nuvio RecoveryReviews of nuviorecovery.com

Response from Nuvio RecoverySep 6, 2026

Hi Diane, Thank you for sharing your experience. We’re sorry that the return process has been frustrating and that you haven’t received clear answers to your questions. We do honor our 30-day return policy for eligible returns, subject to the conditions outlined in our return terms. If you contacted us within the applicable return period, our support team should clearly explain your eligibility and, where approved, provide the information needed to proceed with your return. Proof of the original UPS delivery may be relevant for confirming delivery dates, but it should not replace a clear response to your return request. If this has still not been resolved, please do share your order number and details here and we will personally review your case. We’re sorry that the communication so far has left you feeling that our guarantee is not being honored. We appreciate you bringing this to our attention and would like the opportunity to get your return request properly resolved. Best, Nuvio

Response from Nuvio RecoverySep 6, 2026

Hi Lee, Thank you for sharing your experience. We’re very sorry that you’ve been waiting three weeks for your Red Light Therapy Mat, particularly when the delivery timeframe you were originally expecting was 2–5 business days. We completely understand your point that courteous updates are no substitute for actually receiving the product you’ve paid for. If you’ve now been told that your order has dispatched, you should also be provided with tracking information as soon as this becomes available so you can see the progress of the shipment yourself. We’re also sorry that you’ve had to send numerous emails simply to establish where your order is. If you are still waiting on anything, please do share your order number and details here, and we will get your case personally reviewed, as we absolutely want to make things right. We appreciate your patience, but recognize that three weeks is considerably beyond the delivery expectation you were given and apologize for the disappointing experience. Best, Nuvio

Response from Nuvio RecoverySep 6, 2026

Hi Matthew, Thank you for sharing your experience. We’re very sorry to hear that you’ve been working with our support team for more than three weeks and your system is still not functioning properly. We understand how frustrating this is, particularly after investing in a product that you haven’t been able to use as intended. Troubleshooting is sometimes necessary to identify whether an issue relates to a particular component or the system itself, but it should ultimately lead to a clear resolution. If the troubleshooting provided so far has not resolved the problem, we’d like to ensure your case is reviewed for the appropriate next step under our 12-month warranty. Please provide your order number and details, and we will personally review this. We’re sorry this has taken so long and hope we can get your system working properly as soon as possible. Best, Nuvio

Response from Nuvio RecoverySep 6, 2026

Hi Paulette, Thank you for your feedback. We’re very sorry that you were still waiting for your replacement and understand your frustration, particularly if you were expecting this to have already been resolved. We hope that this has been resolved, in the time since your review but, if it has not, please do share your order number and details so we can personally review this and see what's happened. We apologize for the delay and for the frustration this has caused, however. We appreciate you bringing it to our attention and want to ensure the replacement already discussed with you is followed through. Best, Nuvio

Response from Nuvio RecoverySep 6, 2026

Hi Joe, Thank you for sharing your experience. We’re very sorry that your Chiller Pro arrived with an issue and that, more than five weeks later, you still feel you haven’t received an appropriate resolution. When a chiller is reported as faulty, our technical team may request videos and troubleshooting steps to identify the cause and determine whether an individual component or the complete unit needs replacing. This is intended to get customers back up and running as quickly as possible without unnecessarily replacing an entire system. However, we completely understand your frustration at being asked to repeatedly reassemble and troubleshoot a brand-new product, particularly when the replacement pump provided did not resolve the issue. We’re also sorry that the time between responses has made an already frustrating situation considerably more drawn out. While our customer support is provided through digital channels rather than telephone, customers should still receive clear communication and timely progress toward a resolution. Given that the replacement component has not resolved the problem and the case has now been ongoing for several weeks, we would like this to be reviewed again to determine the appropriate next step. If you're open to it, please share your order number and details, and we will personal review your case to ensure it gets resolved. We apologize that your first experience with the Chiller Pro has been such a frustrating one and appreciate you bringing the handling of your case to our attention. Best, Nuvio

Response from Nuvio RecoverySep 6, 2026

Hi Sarah, Thank you for sharing this, and we’re very sorry to hear about the reaction you experienced while using your Red Light Therapy Mask. Reports of excessive heat, blistering or burns are something we take extremely seriously. We hope that you discontinued use following the incident and, most importantly, that your skin has since fully recovered. If you haven’t already been in contact with our customer support team regarding this, please contact us at [email protected] with your order number and reference this review. Given the nature of what you have described, we would expect the mask to be recalled so that the device can be inspected by our technical team. This would allow us to investigate whether there is a fault with the individual unit and ensure the matter is handled appropriately. We’re very sorry that this was your experience, and we would like the opportunity to investigate both the device and the circumstances surrounding the incident properly. Best, Nuvio

Response from Nuvio RecoverySep 6, 2026

Hi Zarick, Thank you for sharing your feedback. We’re sorry to hear that your experience with both your Nuvio Chiller and our customer support has left you feeling this disappointed. Our chillers are designed to provide an accessible option for at-home cold and contrast therapy, but that should never mean compromising on reliability. If your chiller has developed a fault, our products are covered by a 12-month warranty, and our support team can troubleshoot the issue and arrange an appropriate resolution where a fault is confirmed. We’re equally sorry that your experience with our customer service has added to your frustration. If you haven’t yet received a satisfactory resolution, please share your order number and details, and we will personally review your case. We appreciate the feedback, even though we’re disappointed that your experience with Nuvio hasn’t been a positive one. Best, Nuvio