Nuvio RecoveryReviews of nuviorecovery.com

My chiller holds a consistent 42 degrees, perfect for where I want it to be. When the fan pump broke the team was quick in responding and sending me a replacement piece.

My chiller started leaking water and was not working. I did all the trouble shooting techniques suggested and nothing worked. I emailed customer support and within days I received a replacement chiller. I could not believe the fast turn around. My customer service rep was Charlie and he was very courteous and understanding of my situation. I have never had a better customer service experience then this. Charlie is awesome and I would recommend Nuvio to all my friends and anyone who asks me about them. I have already had 3 of my friends purchase the Nuvio chiller. Thank you Nuvio!

My chiller broke and Cherri was amazing to deal with. She sent me a new one and did it quickly. I was very impressed with the service.

I was skeptical at first when I started having issues and read the bad reviews. But I contacted Nuvio support on 11-13-24 via email anyway, to start the process. I bought my first chiller in June 2024. It worked great for 5 months! Then issues started. After exchanging emails for a few days to figure out ideas as to what was wrong, Charlie @ Nuvio said "Tim we will be sending you a new one." Two days after that last email a new chiller was waiting when I got home on 11-19-24. The newer chiller is working perfect and I'm back to my 4 minutes @ 4 A.M. in 40 degree water everyday! My old chiller worked fine then started showing 100+ degrees on the read out when my thermometer in my tub was reading in the 50's. Then is showed an "HH" on the screen. I took a couple photos and a short video as asked by Charlie and sent them to him. That's when he said Nuvio will replace it, and they did! Dont believe everything you read. Find out for yourself. These are pretty simple systems, so it's usually user error. Keep your tub clean and free of debris. Check your pump motor every couple weeks for debris on the filter to make sure its flowing. That's pretty much it. I turn my whole system off after each plunge and then turn it back on in the evening so it can chill over night and be ready @ 4 A.M.

I've enjoyed using my pod and chiller for the last 2 months. After noting a slight tear at the top of the pod I sent a picture to the support team. The pod was quickly replaced. Great product and great support.

I had the Best customer service from Charlie. After having my chiller for about 3 months it wouldn't read the temperature correctly and they replaced my chiller! Quick response and shipping!

I cold plunge every morning and was sick of paying for and hauling ice on a daily basis. I got sticker shock when looking at some of the options out there for a simple tub and chiller. Nuvio had a tremendous offer going for a combo of tub and chiller, and I made the plunge (pun intended). Their unit gets the job done at a fraction of the cost of competitors I'd shopped. I live in Arizona, so our tap water comes out warmer than in other areas so I was surprised initially at the amount of time it takes to cool a fresh tub of water, but once I understood that I now have a routine where I set the chiller each night so it can run overnight so I can have a tub in the low 40's in the morning. Also, when I did encounter an issue or had questions the support from one of their employees named Cherry was fantastic - courteous and effective. Are there some bells and whistles I'd love to have? Sure - but not for an extra $1500 - $2500 or more. Very glad I made the choice I did. I have referred a family member and a friend to Nuvio and would recommend to anyone.

Was having an issue with chiller reading correct temp. After a few trouble shoot ideas, they sent me a new chiller with out hesitation. Received unit with in days!