Nuvio RecoveryReviews of nuviorecovery.com

My water pump stopped working, I emailed customer support, within 1 business day I had a reply with troubleshooting guidance. My water pump was replaced effortlessly.

I ordered the Infrared Therapy Mat from Nuvio when it was on sale, and I'm glad I did. I have health conditions that make it hard for me to work and I rarely have a good day when I'm feeling good, and I've tried just about EVERY gadget available, relief creams, supplements, OTC and RX and got very little relief. I am a big fan of Infrared Therapy and have a few smaller items which are great but I thought if I can get one for my whole body I would have more relief. It came packaged well with easy instructions, dark glasses to protect the eyes and seems to be professional therapy quality. I really feel a difference in using one for the whole body over the smaller infrared belts that I try to move around (but it takes so long to use it on different areas). I used the Nuvio mat for a half hour. I have it set up in a separate room and I think I'll have no problem adding it to my nightly routine. I felt completely relaxed after and felt much better. I was able to purchase it using my medical FSA funds and it has been the best purchase. Now I want to get one for my mom, and I would definitely recommend ordering from Nuvio. I had a question about delivery and customer service responded quickly and let me know when to expect it. I will also recommend this to friends, coworkers and my physical therapist in case other patients are interested. And by the way, I have received no compensation for writing this review.

Looking forward to buying the Red Light Therapy Matt from Nuvio.

My experience with Nuvio has been fantastic. I have the Red Light Therapy Mat and The Chiller and have really benefited from both products. My interactions with Customer Service have been great as well. I have been able to communicate with their representatives quickly and efficiently and have had my questions and concerns addressed promptly. I like Nuvio's list of available products and plan on trying more as time goes on. Thank you Nuvio!

While I cannot comment on my Red-Light Therapy mat that I ordered, as it is on back-order, the Customer Service follow-up has been wonderful on status of their fulfillment. I will come back to this review once I receive my order and had the opportunity to use it.

We have been using the Nuvio chiller for over a year now. It has worked great. It DOES take longer to chill than stated on the website. BUT I also have a 320gal ColdPod so I wasn't expecting rapid-chilling. When it gets to temperature it cycles on and off as it should. I just had my first service issue with the unit. I received prompt service and support. I was engaged in an email thread with a support person within 24hrs. I sent a video of my issue and they determined it was a temp probe failure. The part was $8! I paid for it and they immediately shipped it. I also received a tracking number right away. While it was in transit they sent me three videos showing the replacement process. The shipping scared me at first when I saw it coming from China and was through "17track.com"or something like that. It took 8-10 days to get to me. Once it got to the States and through customs it got to me very quickly. I am competent with tools and it took me less than 30min to gvet my machine up and running again.

The customer service that I received from Nuvio (Charlie)was awesome! He diagnosed the issue and sent the replacement part for my chiller. It is working like new again!

They have helped me with my doubts and answered my questions.