Candace
Doesn't last
(Order # 7544 to confirm I am a real buyer)The chiller never worked properly from the get go... we reached out to ask for help and we were provided with the longest email of troubleshooting I have ever seen for a product.. needed video of the process as you did it. The stress relief that is supposed to come with a chiller has been quickly diminished with the stress of getting this thing to work properly and now the stress of dealing with customer service. So others don't run into the same issue, if the chiller does not work past 24/48 hours and your water begins to not be cooled, return immediately and do not waste your time with the instructions they give you.. pretty sure it's so you delay further to get past the 30 days return policy.
Response from Nuvio RecoverySep 5, 2024
Hi Candace, Thank you for sharing your feedback and providing your order number. I’m sorry to hear that you’ve had such a frustrating experience with your chiller and our customer service. We understand how stressful it can be when things don’t work as expected. We will be reaching out to you directly via the email associated with your order to assist you further and find a solution to this issue. Your satisfaction is very important to us, and we’re here to help. Best regards, Nuvio