Nuvio RecoveryReviews of nuviorecovery.com

Charlie was very helpful, staying on top of my order info as well as addressing my problem. He worked as hard as he could given the limitations he was presented with. I appreciate his help.

My product arrived ontime and worked as advertised except that it had trouble staying connected to my WiFi. I reached out to customer support and was very politely led through a series of troubleshooting. Eventually the unit still had trouble staying connected. I ended up being connected to Charlie in customer support and was sent a new unit that has been working perfectly. I would say Nuvio has done a great job of standing behind their product. Charlie was very professional and polite in all our dealings.

I have not yet experienced the benefits of my red light mat due to delay in shipment and a missing piece, but Rehman (AR) in customer service was quick to respond and resolved the problems. The red light mat appears to be well made and I am hopeful that it will work well.

After three months of ownership, my Chiller pump died. Though I'm a little concerned about long term durability, I must say that Nuvio's tech support and customer service has been excellent. I e-mailed tech support and received a same-day reply from A.R, who was extremely helpful with troubleshooting. After troubleshooting steps failed, he promptly ordered me a replacement pump, which I have received and now has me back up and running.

I received my Nuvio mask but I couldn’t figure out how to work it.. it took about a week going back and forth through emails but in the end I was shown properly how to connect it.

Customer support,(human Ossy and Julia the bot) get 5 stars, but the product gets 1 star. 45 lights went out after 3 1/2 months. Before the lights went out, I didn’t feel any difference.

Ossy provided excellent customer service throughout my experience with Nuvio. He was very responsive, helpful, and easy to work with while addressing the issues I experienced with my Recovery Chiller. He also helped me navigate my options for purchasing a new chiller and made the process much easier. I really appreciated his communication and follow-through throughout the process. Great customer service from start to finish.

I loved my bag so much I shared it with family and friends and even with my PT, and they have said they will all get one