Nuvio RecoveryReviews of nuviorecovery.com

As far as customer service goes Charlie has been super helpful… he has been very responsive to my issues… relaying messages back and forth between myself and the service department as fast as he could and has always been very understanding… now as a whole I would like to have been able to had a conversation on the phone with an actual person to find out what was going on with my issues… this issue took a while to resolve because of the delay in emailing back and forth… I would like that process to be a little faster… but all in all I am very satisfied with the response and the end result of my service

I purchased the Red Light Therapy Mat. For 3 weeks I LOVED it. I used it daily and felt it helped with the inflammation in my back (25 years of ice hockey take a toll). But then my AD/DC Converter went out. I was able to email the company (4/10) but it has taken me much too long to get a resolution (it has taken longer to get a resolution than I had the mat to use!). I am supposed to get the replacement converter in 5-7 business days. Today is day 7.

Two major problems with chiller unit- electrical switch failed. That was replaced but 1 week later fans failed. Thus, product itself is suspect. ON THE OTHERHAND-these defects exposed me to customer service quite a bit and I found Ossy, my service rep to be excellent! He provided regular updates and pushed things along where he could. I now have replacement unit...time will tell.

While I like the led mat, the customer service experience was horrible. First, I wanted to exchange for a more expensive product - I asked for the change before I ever used the product. However, if you take it out of the bag (which you have to do to even see the product or test if it works to your liking), then they will not give you a refund or let you return it. This is a warning to anyone who buys it - basically you are stuck with it if you don't like it for any reason. Second the response times were pretty bad (days to respond to email or chat) and all they do is ignore what you are asking and just keep restating their return policy over and over. I suspect they are just buying time to make the 30 days run out. Too bad for them - I actually was planning to spend more $$ with them, but because of this, I won't be buying anything else from them.

Decent product, it keeps my ice bath cold and I’ve used less ice since having it. I like my water temp around 40 degrees. Customer service responded quickly and helped with the error code I had.

Got a reply to my customer service message within about 12 hours and a follow-up the day after that, very happy with that. Replacement part is on the way now that will solve my problem (which I caused by myself by stepping on one of the pieces hahaha).

I had a small issue with my pump, and the customer service team were able to get a replacement arranged for me very quickly. They even reached out later to check if it had solved the problem (which it had). Very great, thank you!