Nuvio RecoveryReviews of nuviorecovery.com

The product is great! Customer service is horrible! No phone number to talk to someone with a heartbeat, just chat and e-mail. The people working it are kind, as far as I can tell, but maybe it's AI... who knows! But it takes waaaaay too long to get answers, and there is no follow-through. I am still waiting after 6 weeks for my refund for a returned product. Followed all the rules they laid out, have copies of my UPS delivery confirmation, and they are telling me they never got it. I am still trying to get answers from them. Putting in a UPS claim to get my money back, I hope! It's ridiculous. Will not order from them again. So sad. The only reason for 2 stars instead of 0 is the product.

WARNING NO REFUND POLICY! We purchased our chiller in Dec 2025 and received it very quickly. It worked great and that is not the issue. After researching and believing cold would help a lower back issue it actually made it worse and after about 2 1/2 weeks we can no longer use. I thought I saw you could return within 30 days. Well in the small details that is only for unopened and unused and you pay the shipping. I can understand the tubing and pump attachments which are minimal. The main cost is the chiller motor box and there is no way that should not be returnable. I agree after looking at several reviews their customer service is absolutely zero stars. No way to speak to a human email or text. They responded to one email saying sorry nothing we can unless it's not working and never responded to my text. Very concerning on how they are operating.

Customer support is terrible. The product will have issues and you will be at the mercy of “Charlie” in support to resolve an issue. Its taken me 2 months to get the simplest response with no explanation. Try contacting and talking to a human before purchasing - you cant!

It’s very slow to cool down a regular-sized tub. Mine takes 6-8 hours to go from 20°C to 6°C. I bought it hoping to run it for 1–2 hours each night while I work out, then come back for a plunge. But the reality is I have to leave it on all day or all night, which blocks the tub from normal use. Not great. I have the Recovery Chiller for Ice Bath.

Recovery chiller is a sub-par product, very loud and takes at least 12 hours to chill to target temp below 50 degrees. It is clunky and the flow tubes are poorly designed. They should include common faucet adapters with the tubes for indoor or outdoor use. The pod is horrible, you’re better off just using the recovery chiller with a standard barrel outdoors and bathtub / plunge pool indoors. Customer service is bad.

Super frustrated customer. Not having phone support for this type of product is a major business error. I will state that the chiller itself has been working as it should. Here’s our two major issues: 1. We never received the promo for the free tub with the chiller as advertised at time of purchase. My husband misunderstood my frustration for the missing tub and placed an order for one separately not realizing I meant it was supposed to be included on the promo. He told me to contact the company for a return or tub refund and here I am a week later troubleshooting with the help desk who is having a really hard time understanding the issue. 2. As we explore the functions of the touchscreen we notice thee buttons do not consistently read a point of contact so it takes multiple long presses sometimes with no result, seems hit or miss. Working this touchscreen display there are different program modes BUT no access to a long form manual to explain the multiple modes. Help desk sent me the basic set up manuals and one minute set up video but these do not include details at all. We are looking for a legit booklet manual. No luck linking to the manuals on the site either-sends me back their menu page or the product page. Help desk via text and email has been trying their best to find the right instructions and solutions. I do not blame them at all since these are mainly product development and spec issues. I do hope they find any program mode directions though. These resolutions could have been a ten minute phone call. AI and text based help desks for young internet companies trying to fit a small business budget just don’t fare well so I hope they decide to invest in a call option or a chat dept. on par with their competitors. Truly hoping I can come back on here soon and leave a review like those who are giving five stars! Our order numbers were: 18066 & 16532