Nuvio RecoveryReviews of nuviorecovery.com

Response from Nuvio RecoveryOct 20, 2026

Hi there, Thank you for sharing your experience. We're very sorry to hear about the ongoing issues with your Chiller Pro and the time it has taken to receive technical assistance. We completely understand how frustrating it must be to experience a fault with your chiller, spend several weeks working through troubleshooting steps, and still be left with a unit that isn't functioning correctly. Our technical team may request videos and additional information to help identify the cause of a fault and determine the most appropriate resolution. However, we recognize that you've already provided information, followed the recommended troubleshooting steps and completed the software update without success. We sincerely apologize for the repeated delays and lack of meaningful progress. We also understand that you've requested a return on multiple occasions. While technical assessments can be necessary for warranty-related issues, they should not result in customers feeling that their concerns or requests are being disregarded. Your Chiller Pro is covered by our 12-month product warranty, and an unresolved fault should be properly assessed so that an appropriate resolution can be offered. If you're open to it, please do share your order details here and we will personally review your case. We're sorry that your experience has affected your confidence in Nuvio. We appreciate your feedback and recognize that timely, effective support is especially important when a product develops a fault. We are committed to making things right. Best, Nuvio

Response from Nuvio RecoveryOct 20, 2026

Hi there, Thank you for taking the time to share your experience. We're very sorry for the confusion surrounding your order and the frustration you've experienced when trying to resolve this with our customer support team. We understand your concern and we appreciate that our product descriptions and imagery need to make the differences between products clear, and we're sorry if the information provided during your purchase caused any misunderstanding. Our hygiene policy does restrict returns of certain products once their protective packaging has been opened. However, we recognize that your concern is not simply about changing your mind, and we agree that it warrants a closer review rather than being addressed solely as a standard return request. We'd like to personally review your case, if you would be open to sharing your order details here. We're sorry that your experience has left you disappointed, and we appreciate you bringing your concerns about our product descriptions and returns process to our attention. We hope to be able to resolve this matter for you and improve your experience with us. Best, Nuvio

Response from Nuvio RecoveryOct 20, 2026

Hi Natalie, Thank you for sharing your experience. We're very sorry that your order has been delayed and that you've been left waiting without any meaningful progress on your tracking information. We completely understand your frustration, particularly as your order was placed on September 8th and your UPS tracking has shown only that a shipping label was created for the past eight days. We recognize how frustrating it is to receive tracking information without seeing any subsequent movement. You should be kept informed of any delays rather than being left uncertain about when your order will arrive. Please contact our team at [email protected] with your order number, referencing this review, so we can investigate the status of your shipment with our fulfilment team and provide a clearer update. We sincerely apologize for the delay and the inconvenience this has caused. We appreciate your patience and understand that this is not the delivery experience you expected. Best, Nuvio

Response from Nuvio RecoveryOct 20, 2026

Hi Susan, Thank you for sharing your experience. We're very sorry to hear that you haven't received your order and that your previous emails haven't resulted in a satisfactory resolution. We completely understand your frustration, particularly when you've already reached out several times for assistance. You should be able to receive clear information about your order and have any delivery or refund concerns addressed promptly. We'd like to investigate what has happened with your shipment and review any correspondence - If you're open to it, please do share your order details here, and we will personally look into this and confirm the appropriate next steps. We sincerely apologize for the inconvenience and frustration this has caused, and appreciate the opportunity to resolve this for you. Best, Nuvio

Response from Nuvio RecoveryOct 20, 2026

Hi Chase, Thank you for taking the time to share your experience. We're very sorry to hear that your Chiller Pro developed an issue after just one week of use, and we completely understand your frustration, particularly given the investment you've made in your cold plunge setup. The E6 error you've described, alongside the circulation issues, is something our technical team should investigate further. We appreciate that you've already spent considerable time troubleshooting the system yourself, and we're sorry that these efforts haven't resolved the problem. While some troubleshooting may be necessary to identify the cause of a fault, we recognize that customers shouldn't be left repeatedly attempting fixes without meaningful progress towards a resolution. We're equally concerned to hear about your experience with our customer support. Although we use automated systems to assist with initial enquiries made via our website, we do have a dedicated team of human customer service representatives, as well as technical specialists who investigate product faults. However, we understand that this distinction means very little when you're struggling to get the assistance you need. Your Chiller Pro is covered by our 12-month product warranty, and if a manufacturing fault is identified, our team can arrange an appropriate resolution in accordance with that warranty. If you're open to it, please share your order details here and we will personally review your case to understand what has been discussed so far and how this can be resolved promptly. We sincerely apologize that your experience has fallen short of expectations. We appreciate your feedback and understand that reliable after-sales support is just as important as the products themselves. Best, Nuvio

Response from Nuvio RecoveryOct 20, 2026

Hi Michael, Thank you for taking the time to share your experience. We're very sorry that the delays with your order and the communication you received throughout the process left you feeling so disappointed. We completely understand your frustration at only learning about the extended shipping timeframe after placing your order. When unexpected stock delays occur, we recognize how important it is to communicate these clearly and provide realistic delivery expectations. We're also sorry that, despite reaching out several times, you weren't given a clear update on when your order would actually ship. While the $40 partial refund was intended as a goodwill gesture to acknowledge the inconvenience, we appreciate that this doesn't replace receiving the product you ordered or having reliable information about its arrival. Regarding your concerns about automated responses, we do use automated systems to assist with initial enquiries made via our website, but our customer support team consists of real people. We recognize, however, that repeated generic responses without meaningful progress can make customers feel unheard, and that's certainly not the experience we want to provide. We understand that you've now requested to cancel your order, so we hope this has been fully resolved for you. If anything is still required or outstanding however, please do share your order details and we will personally review this. We're sincerely sorry that your experience has affected your confidence in Nuvio, and we appreciate your feedback regarding our shipping communication and customer support. Best, Nuvio

Response from Nuvio RecoveryOct 20, 2026

Hi Linda, Thank you for sharing your experience. We’re very sorry for the frustration you’ve experienced while waiting for your refund. We understand that you refused delivery of your order and that UPS has since returned the package. When a shipment is refused and returned to sender, it must first be received and checked in by our warehouse before a refund can be processed. However, we appreciate that if tracking already shows the package has been returned, being left without a clear update on your refund is understandably frustrating. We’d like to reassure you that we do not intentionally withhold refunds for eligible returns. If your package has been received back at our warehouse, our team should be able to confirm its status and advise you on the next steps. Please feel free to share your details here also, and we can personally check on this for you. We’re sorry that the process has left you feeling this way and appreciate the opportunity to look into what has happened. Best, Nuvio