David S.
Faulty product and potential scam
I am writing to formally raise a complaint regarding a product I purchased from your company: Nuvio . Since receiving the unit, I have experienced persistent and unresolved issues: * After two months, the machine began to malfunction, prompting my first support request. * At the four-month mark, the issues continued and were not fully resolved despite additional support. * Most recently, I received a temperature probe three weeks ago. Since installing it, the machine has become increasingly unreliable and now fails to turn on consistently. I have made multiple attempts to get assistance, but support has been significantly delayed or ineffective. I have also not had access to a real person to properly discuss the matter. This experience has been both frustrating and unacceptable. I am requesting one of the following actions within 14 days from the date of this letter: * A full replacement of the faulty machine, * A complete repair at no cost to me, * Or a full refund of the purchase price. If I do not receive an acceptable resolution within that timeframe, I will be forced to pursue further action, including: * Filing formal complaints with consumer protection agencies, * Publicly reporting this matter through relevant consumer review platforms, * And seeking legal remedy for the sale of a faulty product, insufficient support, and potential consumer fraud.
Response from Nuvio RecoveryMay 12, 2025
Hi David, We're genuinely sorry to hear about the ongoing issues you've faced with your unit. This is not the experience we want for any of our customers, and your feedback has been taken very seriously by our team. We want to make this right. To do so, we kindly ask that you send us your order number and preferred contact information so we can conduct a thorough review of your case. Once received, we’ll escalate it internally and work with urgency to identify the best path forward. Your trust is important to us, we’re committed to turning this around. Thank you again for bringing this to our attention. We look forward to resolving it promptly and transparently. Best regards, Nuvio