Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery Reviews | Read Customer Reviews of nuviorecovery.com

Nuvio Recovery reviews

Showing 169 reviews with 1 star · Clear filters

Michael G.
Aug 8, 2025
It didn’t work when I first received…
It didn’t work when I first received it. I was trying to test it in a bucket of water to see how fast it would cool. The pump wasn’t working and we tried everything to fix it with their support team. I wanted to get my obey back because I had all the equipment and boxes still but because I tested it in the bucket they wouldn’t accept it. How are we supposed to figure out it works without trying it? They told me they would send out a new pump to replace the broken one and I never received that either. So the company and the equipment is sketchy. I would look into any of the other options out there.
Response from Nuvio RecoveryAug 14, 2025
Hi Michael, I’m sorry to hear your pump wasn’t working when you received it and that the promised replacement never arrived. I completely understand the frustration. Could you please share your order number so I can personally review and handle your case? We want to get to the bottom of this and make sure it’s properly addressed. Nuvio
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Darin M.
Aug 7, 2025
BUYER BEWARE!!!!
BUYER BEWARE!!!!! Customer service is HORRIBLE, I’ve been reaching out for a week and no response. Their policy states they’ll send a new unit within 24 hours , still haven’t heard back from anyone. You can’t speak with anyone , it’s all automated. There product is shit, it quit working in less than a year. DO NOT BUY!!!
Response from Nuvio RecoveryAug 14, 2025
Hi Darin, Thank you for your message. I’d like to assure you that while we sometimes use email templates to streamline communication, our team carefully reviews each case to make sure you receive the most accurate and helpful assistance possible. I’m sorry for the delay in getting back to you. We aim to respond as quickly as we can, and it’s clear we fell short here. Could you please share your order number so I can investigate why it took so long to receive a response and work on getting this resolved for you? We want to fully understand what happened and ensure you get the support you need. Thank you for bringing this to our attention. We want to make things right. Nuvio
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Kurt C.
Aug 6, 2025
JUNK
I wish , I would have did more research before I purchased, look at BBB complaints none answered. no service or communication with problems. garbage product no service. do your research so you don't get screwed like the rest of us.
Response from Nuvio RecoveryAug 14, 2025
Hi Kurt, We’re sorry to hear this has been your experience. We’d like to look into what happened and help get this resolved for you. Could you please share your order number so we can review the situation? Kind regards, Nuvio
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Kevin S.
Aug 5, 2025
Terrible company
Terrible company. Used 5 times and stopped working. Contacted company within 30 days and they said it has to be unopened and unused to return. They say they will repair and send parts but have done nothing. Run, don't waste your money here.
Response from Nuvio RecoveryAug 14, 2025
Hi Kevin, We’re really sorry to hear about your experience and completely understand your frustration. This is not the experience we aim for our customers to have. Could you please share your order number so we can look into this for you right away? While our return policy requires products to be unopened and unused for a refund, we do offer a 1-year guarantee and lifetime support. We’d be happy to arrange a replacement to get this resolved for you as quickly as possible. Kind regards, Nuvio
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Brent L.
Aug 1, 2025
I gave it a chance
I gave it a chance. Used it for about a week before it started leaking from the side seam. I was super gentle with it, followed all setup instructions, and still ran into problems. When I contacted support, they gave me the usual “try reinflating” advice. Eventually I gave up. Out of curiosity, I reverse searched the product and found it all over AliExpress. Same photos, same measurements, same tub — just without the Titan logo. That was the final straw. I wouldn’t recommend this to anyone. It’s not a real product, just a branded import.
Response from Nuvio RecoveryAug 13, 2025
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details. Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile. Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported. If you do have a legitimate experience you'd like to discuss, please reach out to us at [email protected] with verifiable details, we’d be happy to assist
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Emily B.
Aug 1, 2025
This felt like a premium brand when I…
This felt like a premium brand when I placed the order — nice website, professional photos, big promises. But when the product arrived, I could instantly tell it was mass-produced. It’s a thin, inflatable cold plunge that can’t hold its shape well and has poor thermal retention. After a bit of online research, I saw the same tub listed under different names on Temu and Shopee for a fraction of the cost. I don’t mind paying for quality, but there was none here. You’re essentially paying for the marketing, not the product. I’d absolutely avoid this brand.
Response from Nuvio RecoveryAug 13, 2025
We take all customer feedback very seriously and strive to resolve any genuine issues. However, after a full review of our customer records, we found no purchase, support ticket, or account associated with your name or details. Our team have investigated this case and we believe this to be a malicious fake review. The information shared in this review is inaccurate and appears to be a part of an organized attack on our profile. Nuvio does not engage in these kinds of fraudulent business practices, and we expect the same from others in our industry. This review will therefore be reported. If you do have a legitimate experience you'd like to discuss, please reach out to us at [email protected] with verifiable details, we’d be happy to assist
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Pamm Y.
Jul 27, 2025
This bathtub is of terrible quality
This bathtub is of terrible quality! You can find the SAME BATH on AliExpress for less than half the price. Unfortunately, I only discovered this after I had already purchased it on this company's website. And now they won't even let me return my order because they're claiming I damaged the parts (WHAT A LIE!!!!). I just want my money back and to put an end to this headache.
Response from Nuvio RecoveryJul 30, 2025
Hi Pamm, Thank you for sharing your feedback with us. We’re genuinely sorry to hear that your experience with our product and service has been so disappointing. We never want our customers to feel let down, and we take concerns like yours seriously. While we do have policies around returns, we also aim to treat every situation individually to find the best outcome possible. If you can provide us with your order number, we’d like to take a closer look at what happened with your order and see how we can assist you further. Your input helps us improve, and we’d appreciate the opportunity to make this right. Nuvio
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lee C.
Jul 20, 2025
I would give them less than 0
I would give them less than 0. Mine died after 2 days. They ran me around for a month with all kinds of BS Emailing and AI requests, then finally shipped a replacement which i'm guessing it is a refurb that won't work either.These people are despicable. Buyer beware .
Response from Nuvio RecoveryJul 30, 2025
Hi Lee, I’m sorry to hear your unit failed so quickly and that the replacement process added to your frustration. That’s not the experience we want for anyone. If you can share your order number, I’ll personally review your case and work with our team to find where things went wrong and the best way to assist you. Thank you for bringing this to our attention. Nuvio
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